Banking Center Operations Manager

Company: Texas Regional Bank
Location: Brownsville
Posted on: January 9, 2021

Job Description:

The Banking Center Operations Manager is responsible for the administration and efficient daily operation of a full service branch office, including operations, product sales, customer service and security and safety in accordance with the Bank's objectives. Develops new deposit business; provides a superior level of customer relations and promotes the sales and service culture through coaching, guidance and staff motivation; achieves individual and branch sales goals through new business sales, referrals and retention of account relationships. Provides leadership, training and supervision; delegates day to day operations to the lobby service personnel and/or other branch personnel. Responsible for attaining established Bank and branch goals through active participation in sales management and being the documentation and IRA expert for the branch.Principal Duties and ResponsibilitiesManage the day to day branch operations to ensure operational excellence. Directly supervises all lobby service operations, which includes banking center operations specialists, new account representatives and safe deposit boxes.Supplies for the Bank, including supplies for the break room.Monitor and overseeing all lobby service procedures and transactions (overrides, audits, balancing, bait money; approve checks, review large items, ensure banking center operations specialist/vault limits are within policy, etc.)Monitor and oversee all Web Capture procedures.Resolve escalated customer complaints/issues promptly and effectively.Act as the Branch Security Coordinator responsible for overall branch security and adherence to policy and procedures. Responsible for quarterly security inspections, as well as conducting monthly security training.Responsible for Business Online Services. Ensuring proper completion of necessary documentation and providing documentation to the Electronic Banking Department.Create and maintain schedules for lobby service personnel, including opening and closing officer schedules. Ensuring timekeeping system is current with updated schedules. Ensuring schedules are communicated to lobby service personal and officers in a timely manner.Provide ongoing guidance and support to lobby service personnel in the development of the Bank's overall mission of recruiting customers, building relationships and retaining customers.Promotes an effective sales and service environment.Responsible for quality control verification of all new account maintenance and lobby services performed at their banking center.Including but not limited to: open/close accounts, online banking, BOL & ROL, IRA's, card valet, debit cards, wires and client central.Maintain working knowledge of all the Bank's products, services and service charges.Conducts regular staff meetings to effectively communicate compliance with all Bank policy and procedures. Will communicate any updates to lobby service personnel, as necessary.Conducts 90 day evaluations for new lobby service personnel and annual performance evaluations for lobby service personnel within timeframe.Monitors lobby service personnel performance. When appropriate, coaches for improved performance and engage in disciplinary action steps with Human Resources.Complies with Federal and State regulations and all established Bank policies and procedures.

Keywords: Texas Regional Bank, Brownsville , Banking Center Operations Manager, Accounting, Auditing , Brownsville, Texas