Financial Customer Service Representative - Onsite TX
Company: Teleperformance USA
Location: Brownsville
Posted on: April 24, 2024
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Job Description:
Category : Customer Service/Support
About TP
Teleperformance is a global, digital business services company. We
deliver the most advanced, digitally powered business services to
help the world's best brands streamline their business in
meaningful and sustainable ways.
With more than 410,000 inspired and passionate people speaking more
than 300 languages, our global scale and local presence allow us to
be a force of good in supporting our communities, our clients, and
the environment.
Benefits of working with TP include:
Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement programs
Teleperformance and You
Through a balanced high-tech and high-touch approach blended with
deep industry and geographic expertise, we make people's lives
simpler, faster, and safer. We help companies adapt quickly to
changing needs, and are inspired to deliver only the best in all
that we do. You will become a key contributor in making that
happen.
As the eyes and ears for our team fielding customer inquiries and
finding innovative ways to respond, you will work in a
collaborative and engaging environment. You will have the chance to
interact with people from all walks of life, and no two days will
be the same. As you continue to grow and challenge yourself, you
will discover your potential can take you anywhere you want to
go.
Did you know that our Chief Client Officer started her career at
Teleperformance as an agent and advanced to the pinnacle of the
company? At Teleperformance, the sky is the limit!
This position will be based on-site at our Brownsville, Texas
location.
Your Responsibilities
As a Financial Customer Service Representative, you will be
answering inbound customer inquiries from callers who need
assistance with health benefits account associated with a medical
plan. You will respond to inquiries, manage complaints,
troubleshoot significant customer service problems, and provide
general information. You will be a member of the primary contact
team for consumers interested in opening or managing a health
benefits account
Provide compassionate and empathetic support to 50 to 70 callers
providing guidance, support, and resolution for escalated
issues.
Handle escalated calls, resolving more complex customer issues.
Demonstrate outstanding service to identify the source of the
caller's issue and work to resolve inquires in a timely and
professional manner.
Help guide and educate customers regarding their health benefits
account.
Assist customers in navigating websites while assisting them with
becoming proficient with self-service tools.
Protect our customer's security by properly authenticating
them.
Actively assist Account Holder's by:
Having a polite and helpful tone
Provide the caller with the assurance that you will resolve their
issue
Efficiently use procedures & systems to enhance knowledge and
provide tailored customer solutions.
Be curious and anticipate callers' additional needs.
Demonstrate genuine appreciation for the customer's business
We're looking for fearless people - people who are inspired to
deliver only the best in all that we do.
Meet or exceed established KPIs.
18 years of age or older
Typing 25 WPM
Apply knowledge/skills to a range of moderately complex
activities.
Demonstrate in-depth product and system knowledge/expertise.
Acts as a technical resource to internal and external
customers.
Proactively identifies solutions to non-standard requests.
Solve moderately complex problems on own.
Works with team to solve complex problems.
Plans, prioritizes, organizes and completes work to meet
established objectives.
Be Part of Our TP Family
It is our mission to always provide an environment where our
employees feel valued, inspired, and supported, so that they can
bring their best selves to work every day. We believe that when
employees are happy and healthy, they are more productive,
creative, and engaged. We are committed to providing a workplace
that is conducive to happiness and a healthy work-life balance. We
also believe that to be our best selves, we need to be surrounded
by people who are positive, supportive, and challenging. We are
committed to creating a culture of inclusion and diversity, where
everyone feels welcome and valued.
Teleperformance is an Equal Opportunity Employer
Keywords: Teleperformance USA, Brownsville , Financial Customer Service Representative - Onsite TX, Accounting, Auditing , Brownsville, Texas
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