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MR & CT Customer Service Engineer

Company: United Imaging Healthcare
Location: Brownsville
Posted on: March 14, 2019

Job Description:

MR & CT Customer Service EngineerBrownsville, TXUIH Solutions, LLC is building a customer sales and service support structure for North America, headquartered in Houston, Texas. We are looking for an experienced medical imaging Customer Service Engineer to support our MR & CT systems at customer sites in the Brownsville, TX area. If you are a self-starter, are truly energized by breakthrough technologies, and you want to play a key role in a start-up enterprise, then please read on?Main Responsibilities* Provide top-level on-site service support that delights our customers and sets the benchmark for the medical imaging industry;* Work closely with Customer Care Center (regional and headquarter level) to effectively carry out trouble-shooting, maintenance, and updates on designated products;* Embrace new technology while levering core strengths in customer service and service support;* Play a key role in new, first-of-a-kind medical imaging system product launches in the US market;* Continually build competence in providing technical assistance and support to our customers;* Quickly and efficiently escalate challenges as appropriate to ensure expeditious resolution of all issues and high levels of customer satisfaction;* Responsible for installation of UIH diagnostic imaging equipment for designated products in geographic region;* Attend service training courses overseas and in the US as needed and work toward completion of the UIH Professional Certificate.Qualification Requirements* Associate's degree in technical field and/or equivalent experience preferred;* Familiar with the principles and hardware/software configurations of diagnostic imaging equipment (MR, CT, PET, DR, etc.).* Previous experience with relevant equipment strongly preferred;* Ideally, have previous field service experience where you have managed a geographic territory and demonstrated strong troubleshooting ability with hardware, mechanical, and software systems;* Strong customer communication skills with ability to effectively communicate both verbally and in writing;* Demonstrated ability to contribute in a team environment focused on customer success;* Possess relevant IT skills with competence on Windows, Microsoft Office suite, and network communication and connectivity;* Superb customer facing skills needed for working with customers and internally at all levels within UIH / 3rd parties, contractors, and subcontractors. Must be able to quickly build rapport and gain respect from others;* A flexible approach to work and travel with strong commitment to customer satisfaction and company success;* Valid driver's license and good driving record required;* Willingness to travel extensively as needed for customer support and training.Apply below or email your resume to Career_US@united-imaging.com including the job title and location.

Keywords: United Imaging Healthcare, Brownsville , MR & CT Customer Service Engineer, Engineering , Brownsville, Texas

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