Compliance File Clerk, ORR (2nd Shift - Case Management)
Company: Lutheran Social Services of the South
Location: Brownsville
Posted on: June 18, 2022
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Job Description:
The Compliance/File Clerk is responsible for filing and auditing
resident case files, entering and maintaining information and data
into the information systems, maintaining well organized program
records and files in accordance to program filing and record
keeping standards in accordance to the Office of Refugee and
Resettlement (ORR) standards, Agency and licensing standards, and
other federal, state, and local regulatory requirements. Upbring is
classified as an essential business by the state because the
services we provide are critical to the wellbeing of thousands of
children and families. Our Upbring staff members are
servant-leaders on the pursuit of breaking the cycle of child abuse
and empowering others to do the same through example while
embodying our core values: We are Warriors. We are Servants. We are
Family.
2nd Shift Hours: 2pm - 11pm
We Are Warriors - We Set the Standards for Child Welfare
Work Standards
+ Locate, retrieve, and make copies of information from files as
requested
+ Perform clerical work pertaining to updating, filing, storing,
and locating files, records, and reports
+ Regularly audit files to ensure correct placement, legibility,
and other proper filing expectations according to program
standards, ORR regulations, and other federal, state, and local
regulatory requirements
+ Monitor and evaluate the filing process and make recommendations
for improvement for file location, storage, space allocation,
and/or the filing process
+ Maintain records and files to meet department and facility needs
and compliance with regulatory requirements
+ Ensure confidently of all information documented in files; adhere
to HIPPA regulations
+ Sort and distribute mail
+ Other duties and special projects as assigned
Communication
+ Complete data entry and reports upon request
+ Complete administrative and clerical duties, such as scanning,
faxing, copying, printing, and scheduling meetings and appointments
as requested
+ Answer multiple phone lines and direct calls to appropriate
department when needed
+ Actively participate in the preparation and internal auditing of
resident case files; ensure all case files are complete, include
all the necessary paperwork, and meets ORR and other federal,
state, and local regulatory requirements; report any discrepancies
or deficiencies to management in a timely manner; provide
suggestions for improvements with case file documentation and/or
auditing
+ Prepare case files upon notification of licensing, accreditation,
ORR, or other federal, state, and local regulatory on-site
auditing
+ Track and report trends associated with accuracy and completeness
of case files in accordance with regulatory requirements
+ Create reports of audited case files and other requested
information
We Are Servants- We Help Others
Teamwork
+ Work closely with management to create policies, procedures, and
processes for completing, maintaining, and auditing case files
+ Develop and maintain positive working relationships with
management and staff to ensure case files are completed, submitted,
and stored in a manner that follows ORR regulations and other
federal, state, and local regulatory requirements
+ Actively participate in the safe and orderly evacuation of youth
and staff during an emergency drill and mandated disaster; serve as
a member of the management team assisting with evacuation of youth
and staff
We Are Family - We Are Passionate & Compassionate
Building Relationships
+ Maintain positive working relationships and ensue internal and
external contacts always receive courteous and professional
customer service
+ Work as team player and exhibit professional behavior and a
positive attitude with both internal and external clients that
reflects positively on the Agency and is consistent with Agency
policies and practices
+ Work as a member of the team and exhibit professional behavior
and a positive attitude with both internal and external clients
that reflects positively on the Agency and is consistent with
Agency policies and practices.
+ Actively participate in exhibiting cultural awareness and
sensitivity when interacting with children, parent(s)/guardian(s),
staff, and the community
Minimum Qualifications
+ High School diploma or equivalent
+ 1-year clerical or administrative experience
+ Ability to work in a fast-paced environment, while maintaining
excellent customer service skills
+ Self-starter with the ability to take initiative and work with
limited supervision
+ Works well in a team environment and can work well
independently
+ Strong organizational and time management skills
+ Strong people and interpersonal skills with the ability to work
and interact with diverse groups of people
+ Ability to read and write and accurately file in alphabetical or
numerical order
+ Proficient use of Microsoft Word, Excel, and Outlook
+ Bilingual in English and Spanish (based on service population and
service area)
Preferred Qualifications
+ 2 years previous clerical or administrative experience
+ Prior compliance and/or internal company audit experience in a
role like quality assurance
+ Ability to read and write in Spanish, highly preferred (based on
service population and service area)
Physical Demands & Work Conditions
+ This position requires sitting and looking and using a computer
for long periods of time
+ Position works in a child facility and has constant exposure to
children
+ Lift, push, pull, move up to 50 lbs.
The physical requirements for this position with or without
reasonable accommodation are representative of those that must be
met by an employee to perform the essential functions of this
position successfully. While performing this position the employee
with or without reasonable accommodation should have the ability to
walk, stand, sit, kneel, speak, and hear with aid, see, read, reach
with arms and hands, lift and/or move up to specified weight, and
use equipment that is essential to performing the job, such as a
computer, copier, fax machine, telephone, and automobile, if
applicable. Specific vision requirements of this position may
include color vision, seeing things close up, and the ability to
adjust focus.
Agreement
The statements herein indicate the general nature and essential
duties and responsibilities of work performed by an employee in
this position. It is not intended to be an exhaustive list of all
duties, responsibilities, knowledge, skills, and abilities required
to perform the job. Management may assign or reassign duties and
responsibilities of the job and may request the employee to perform
other duties and responsibilities not listed at his/her discretion.
This job description is not a contract between the employee
occupying the position and the employer. Upbring is an at-will
employer. Equal Employment Opportunity/M/F/disability/protected
veteran status. If the day-to-day work I perform differs
significantly from the above outlined essential duties, it is my
obligation to inform my supervisor and/or Organizational
Development.
ID: 2022-5133
External Company URL: http://www.Upbring.org/
Street: 4000 FM 511
Keywords: Lutheran Social Services of the South, Brownsville , Compliance File Clerk, ORR (2nd Shift - Case Management), Executive , Brownsville, Texas
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