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Medical Office Specialist - Urology

Company: DHR Health
Location: Brownsville
Posted on: June 13, 2022

Job Description:


Position at Renaissance Medical Foundation


The Medical Office Specialist is a key member of the Physician Practice and provides clinical/administrative expertise to ensure all patients receive high quality, efficient care.


  • High School/GED preferred
  • Excellent customer service and interpersonal skills
  • Computer skills required with knowledge of Microsoft Office suite
  • Good written and verbal communication skills required
  • Bilingual - English/Spanish, required

    • Minimum of two (2) years receptionist experience required
    • Billing and insurance verification knowledge preferred
    • Previous experience in a busy medical office setting is preferred
    • Previous experience in a teaching facility preferred
    • Ability to use and learn EMR and practice management software
    • Medical terminology experience/education, preferred.
      • Working front desk, greet patients and visitors; be courteous, polite and helpful to the public, patients and clients at all times when representing the practice, providing excellent customer service
      • Greet patients to the practice in a warm and friendly manner
      • Respect and maintain privacy and dignity of patients; assure confidentiality at all times
      • Working at the reception desk, checking patients both in and out of the practice as needed, and properly documenting registration
      • Ability to answer and direct all phone calls appropriately received in a busy office practice maintaining the customer service skills as set forth by Renaissance Medical Foundation
      • Ability to take accurate and understandable messages and route them to the appropriate party as necessary
      • Make appointments for new and established patients
      • Note cancelled and rescheduled appointments through prescribed protocols set up by the office
      • File faxed information in charts for review by provider, if needed
      • Proficient use of Lobby software (process improvement tool) for patient throughput and patient satisfaction
      • Communicating with patients, team members and providers
      • Scheduling, canceling, and rescheduling patient appointments and logging into excel
      • Running reports as needed
      • Reminding patients of upcoming appointments and tracking missed appointments
      • Forwarding telephone calls appropriately and following up on return calls
      • Insurance verification, authorization and verification of patient demographics for entry into computer system
      • Retrieving and filing of medical records and delivering to appropriate providers as needed
      • Other copying, filing, scanning and faxing duties
      • Collecting co-pays and cash from patients, getting authorization on credit cards
      • Entering charges, payments, and daily balancing, as needed
      • Prepare and scan packets needed for billing company as needed
      • Other duties as assigned

Keywords: DHR Health, Brownsville , Medical Office Specialist - Urology, Healthcare , Brownsville, Texas

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