Medical Office Specialist - Urology

Company: DHR Health
Location: Brownsville
Posted on: June 13, 2022

Job Description:

Description

Position at Renaissance Medical Foundation

POSITION SUMMARY:

The Medical Office Specialist is a key member of the Physician Practice and provides clinical/administrative expertise to ensure all patients receive high quality, efficient care.

POSITION EDUCATION/QUALIFICATIONS:

• High School/GED preferred
• Excellent customer service and interpersonal skills
• Computer skills required with knowledge of Microsoft Office suite
• Good written and verbal communication skills required
• Bilingual - English/Spanish, required
  
  JOB KNOWLEDGE/EXPERIENCE:
  
  • Minimum of two (2) years receptionist experience required
  • Billing and insurance verification knowledge preferred
  • Previous experience in a busy medical office setting is preferred
  • Previous experience in a teaching facility preferred
  • Ability to use and learn EMR and practice management software
  • Medical terminology experience/education, preferred.
    RESPONSIBILITIES:
    
    • Working front desk, greet patients and visitors; be courteous, polite and helpful to the public, patients and clients at all times when representing the practice, providing excellent customer service
    • Greet patients to the practice in a warm and friendly manner
    • Respect and maintain privacy and dignity of patients; assure confidentiality at all times
    • Working at the reception desk, checking patients both in and out of the practice as needed, and properly documenting registration
    • Ability to answer and direct all phone calls appropriately received in a busy office practice maintaining the customer service skills as set forth by Renaissance Medical Foundation
    • Ability to take accurate and understandable messages and route them to the appropriate party as necessary
    • Make appointments for new and established patients
    • Note cancelled and rescheduled appointments through prescribed protocols set up by the office
    • File faxed information in charts for review by provider, if needed
    • Proficient use of Lobby software (process improvement tool) for patient throughput and patient satisfaction
    • Communicating with patients, team members and providers
    • Scheduling, canceling, and rescheduling patient appointments and logging into excel
    • Running reports as needed
    • Reminding patients of upcoming appointments and tracking missed appointments
    • Forwarding telephone calls appropriately and following up on return calls
    • Insurance verification, authorization and verification of patient demographics for entry into computer system
    • Retrieving and filing of medical records and delivering to appropriate providers as needed
    • Other copying, filing, scanning and faxing duties
    • Collecting co-pays and cash from patients, getting authorization on credit cards
    • Entering charges, payments, and daily balancing, as needed
    • Prepare and scan packets needed for billing company as needed
    • Other duties as assigned

Keywords: DHR Health, Brownsville , Medical Office Specialist - Urology, Healthcare , Brownsville, Texas