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Customer Service Rep (Call Center)

Company: Teleperformance
Location: Brownsville
Posted on: October 28, 2018

Job Description:

Customer Service Rep (Call Center) Job Summary About the CompanyTeleperformance is the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 135,000 computerized workstations, with more than 182,000 employees across 230 contact centers in 62 countries and conducts programs in more than 63 different languages and dialects on behalf of major international companies operating in various industries Duties/Responsibilities Purpose of Position Provide excellent customer service to customers by answering inquiries, finding correct solutions.Primary Duties, Responsibilities and Requirements Responsible for all customer inquiries Provide excellent customer service Troubleshoot equipment and system problems Solve resolve issues on first call Thrives as a team player Participates in additional training Exercise retention efforts Identify customers who are comparison-shopping and inquiring about contract terms Qualifications: 6 months Call Center/ Customer Service experience preferred Must be 18 years old Type 25 wpm High School Graduate or GED Ability to use desktop computer systems Logical problem solving skills Oral & written communication skills Open Availability Ability to use Windows operating systems Ability to work under pressure Demonstrate a high sense of urgency Keen sense of attention to detail Pass a Federal Background and Drug testing Possess a high level of Professionalism Experience overcoming difficulties Ability to understand and empathize Ability to demonstrate proficiency in product knowledge and call handling skillsTeleperformance looks forward to hiring qualified applicants and we want all applicants to know the following: It has come to our attention that certain unscrupulous people are impersonating Teleperformance Recruiters. Teleperformance DOES NOT require an application fee, equipment fee, or any money, in order to apply for a job or become an employee of the company. Also, please note that any official email correspondence from Teleperformance Recruiters will ALWAYS come from a Teleperformance.com address. We DO NOT use personal email addresses to send official correspondence.Teleperformance is an equal opportunity employer. Associated topics: call center, csr, customer care, customer care specialist, customer service, phone, service, service representative, service specialist, technical support

Keywords: Teleperformance, Brownsville , Customer Service Rep (Call Center), Hospitality & Tourism , Brownsville, Texas

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