Customer Service Rep (Call Center) (Brownsville,TX)
Posted on: September 6, 2019
Teleperformance is a strategic partner to the world's leading
companies, bringing solutions and enhancing customer experience
during each interaction. We are the largest interaction expert team
in the market: multicultural, highly skilled, and deeply
knowledgeable, with a wide range of integrated omnichannel
solutions, technology, and the highest security standards. For us,
each interaction needs to be treated as unique.
We are a team of 300,000 + passionate employees. Located in 80
counties with 400+ facilities and 218,000 workstations.
Our people feel they are part of something way bigger than just a
job. We try to make a positive difference in people's lives and
make the world a better place.
Our customer service representatives are a very important part of
our family. You will be the eyes and ears for our team, fielding
customer inquiries and finding innovative ways to respond. Working
in a collaborative and engaging environment, you will have the
chance to interact with people from all walks of life and no two
days will be the same. As you continue to grow and challenge
yourself, you will discover your potential can take you anywhere
you want to go.
- Provide front line, first level, technical assistance for
- Supporting Client specific high speed internet services
delivering an exceptional customer experience
- Resolve technical problems, within a fast paced, customer
- Troubleshooting and issue resolution assistance with Client
service and/or devices specific issues including internet
connectivity and performance troubleshooting.
- Supporting customer needs related to Client specific high speed
internet services and or devices including troubleshooting, triage,
and additional required resolution techniques.
- Deliver in scope support for internet service and connectivity
related issues pertaining to operating system, PC, and browser
- Demonstrate advanced product knowledge and he ability to solve
- Resolve customer issues on the first call as frequently as
- Open and manage trouble ticket system for user issues, Data
Network, OS issues.
- Be patient, courteous and friendly with customers at all
- Demonstrate a positive attitude.
- Address and solve technical problems in a timely manner and
complete all work assignments within expected time frames.
- Adhere to all work schedule assignments.
- Abide by and support management directives and adhere to all
Teleperformance policies. What We're Looking for
- Must be at least 18 years of age.
- Must have high school diploma or equivalent.
- 6mths to 1 year of technical support and network service
experience in a related field preferred but not required.
- Familiarity with internet services and functionality
- Familiarity with personal computers, operating systems,
software, and computer terminology required
- Technical/Community College Education is a plus (not
- Must have strong understanding of Communication (Data)
networking components, PC Hardware/Software and Operating
- Must be able to pass a federal background check and
pre-employment drug screen
- Clear speaking voice
- Knowledge of Microsoft Office products -- Excel, Access and
- Excellent verbal and written communication skills.
- Ability to work independently and multi-task.Being One of Our
It is our mission to always provide an environment for our
employees that promotes happiness from the inside out. When you
work with us, you are valued and inspired to learn, to teach, and
to grow. We want you to come to work motivated to and proud to be
on our team. That's why we continually invest in creating
outstanding work experiences and endless development opportunities.
We want you to be and feel at your best, always.
Teleperformance is an Equal Opportunity Employer
Associated topics: call center associate, call center
representative, client, customer care, intern, phone,
representative, system support, technical assistant, telephone
Keywords: Teleperformance, Brownsville , Customer Service Rep (Call Center) (Brownsville,TX), Hospitality & Tourism , Brownsville, Texas
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