BrownsvilleRecruiter Since 2001
the smart solution for Brownsville jobs

Technical Support Representative

Company: Kelly Services
Location: Brownsville
Posted on: February 15, 2020

Job Description:

Our Technical Support Advisors provide support to resolve customer technology problems through a series of trouble shooting activities in a virtual call center environment. Common solutions include resolving username and password problems, data sharing & synchronization, uninstalling/reinstalling basic software applications, verifying proper hardware and software configuration and set up, power cycling devices, navigating customers through application menus, and troubleshooting email issues. This is a performance based organization where all calls are recorded, monitored, and reviewed on a daily basis. You will be responsible for support of Computers and Operating Systems, tablets, MP3 players and other technical devices. Perks of joining KellyConnect: - Paid training at $13.50- Increase of $1.00 after 90 days- Advisor earning potential up to $17/hr- Explosive growth opportunities into departments such as Leadership, Quality Assurance, and TrainingDuties and Tasks/Essential Functions:Interact with customers in response to inquiries, concerns, and requests about products and services Gather customer/product information and determine the issue by analyzing the symptomsDiagnose and resolve technical issues involving internet connectivity, email, application downloads, and moreResearch using available resources, including article database systemsComplete required training to stay current with system information, changes, and updatesParticipate in frequent 1:1/classroom video coaching sessions with leadershipExemplary attendance and punctualityQualifications: Proper phone etiquette, including using client verbiage and positive positioning Ability to speak and type clearly and accurately, using proper grammar Ability to multitask between customer calls and logging of case notes Maintain stable performance under pressure or opposition (such as time pressure, job ambiguity, escalated customer calls); handling stress in a manner that is acceptable to the organization Skilled at responding to multiple chat conversations simultaneously, including messages from your team, leadership, and support groups, like Quality Assurance Experience with mobile devices (mp3 players, tablets, smartphones) Ability to adjust to constantly-changing technology, processes, and team structures Openness to constructive coaching and ability to implement performance objectives Ability to empathize with customers Willingness to work evenings, weekends, and holidays High School Diploma required Candidates must be 18 years or older Minimum 6 months call center experience required Must provide phone and internet services and quiet work environment, as the position is virtual #KellyConnect

Keywords: Kelly Services, Brownsville , Technical Support Representative, IT / Software / Systems , Brownsville, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Junior CSS HTML Developer (Entry Level)
Description: Are you ready to get hired in the next 4 weeks Revature is the fastest growing employer of emerging tech talent and has over 300 new Junior CSS/HTML Developer positions available. One day someone is
Company: Revature
Location: Mcallen
Posted on: 02/13/2020

Entry Level Software Engineer
Description: Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers. Our Software Engineers design, analyze and build (more...)
Company: Revature
Location: Mcallen
Posted on: 02/11/2020

Entry Level Computer Programmer
Description: As the fastest growing employer of emerging tech talent across the U.S, Revature looks to hire over 300 innovative Entry Level Computer Programmers in the next 4 weeks. One day someone is going to
Company: Revature
Location: Pharr
Posted on: 02/15/2020


Remote Opportunity - Part-time Product Tester
Description: In-Home Usage Tester Product Tester--from--home Part-timePresently we're recruiting Product Testers from home in several US cities--to expand our private network of In-Home Usage Testers IHUT to (more...)
Company: American Consumer Panels
Location: Harlingen
Posted on: 02/17/2020

Product Tester from Home (Part-time). No Exp. Required
Description: In-Home Usage Tester Product Tester--from--home Part-timePresently we're recruiting Product Testers from home in several US cities--to expand our private network of In-Home Usage Testers IHUT to (more...)
Company: American Consumer Panels
Location: Mcallen
Posted on: 02/17/2020

Technical Support Representative
Description: Our Technical Support Advisors provide support to resolve customer technology problems through a series of trouble shooting activities in a virtual call center environment. Common solutions include resolving (more...)
Company: Kelly Services
Location: Brownsville
Posted on: 02/15/2020

Software Developer (No Prior Experience Required)
Description: Revature will hire over 300 new Software Developers in the next 4 weeks. As the largest employer of emerging tech talent, we are looking for candidates all around the U.S. One day someone is going
Company: Revature
Location: Pharr
Posted on: 02/14/2020

Front End Developer (Entry Level)
Description: In the next 4 weeks, Revature is looking to hire over 300 Front End Developers across the country. We are the largest employer of emerging tech talent. One day someone is going to ask you where you
Company: Revature
Location: Mcallen
Posted on: 02/15/2020

Junior Software Developer
Description: Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers.Our Software Engineers design, analyze
Company: Revature
Location: Harlingen
Posted on: 02/15/2020

React Native Developer
Description: React Native Developer br If you are a seasoned Javascript Developer reactJS with 3 years experience, please read on br br Top Reasons to Work with Us br br br ul br li Work for (more...)
Company: CyberCoders
Location: Mcallen
Posted on: 02/12/2020

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Brownsville RSS job feeds