Customer Service Representative
Company: Teleperformance
Location: Brownsville
Posted on: January 12, 2021
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Job Description:
Overview Why You'll Choose UsTeleperformance is a strategic
partner to the world's leading companies, bringing solutions and
enhancing customer experience during each interaction. We are--the
largest interaction expert team in the market: multicultural,
highly skilled, and deeply knowledgeable, with a wide range of
integrated omnichannel solutions, technology, and the highest
security standards. For us, each interaction needs to be treated as
unique.Benefits of working with TP include* Paid Training $8.50 -
$9.50* Competitive Wages $8.50 - $9.50* Monthly Bonuses * Full
Benefits (Medical, Dental, Vision, 401k and more)* Employee
wellness and engagement programs* A fun, casual work environment on
site or virtualYour ImpactOur call center representatives are a
very important part of our family. You will be the eyes and ears
for our team, fielding customer inquiries and finding innovative
ways to respond. Working in a collaborative and engaging
environment, you will have the chance to interact with people from
all walks of life and no two days will be the same. As you continue
to grow and challenge yourself, you will discover your potential
can take you anywhere you want to go.This is a work from home
position, but you must reside in the Brownsville, TX areaIn
addition to the overall convenience, you'll enjoy the many benefits
of working from home!* Removing the cost, stress and time
constraints of a daily commute* Total comfort of working from your
own home* A flexible work scheduled and more work life
balanceResponsibilities Your Responsibilities* Handle and carefully
respond to all customer inquiries by building excellent rapport &
confidence, identifying their needs, and taking strategic action in
a timely manner* Provide excellent customer service through active
listening on every interaction* Troubleshoot and resolve customer
issues through the use of desktop applications* Work with
confidential customer information and treat it sensitively* Aim to
resolve issues on the first call by being proactive and
demonstrating advanced product knowledge.Qualifications What We're
Looking for* Logical problem-solving skills* Availability to work
various shifts * Ability to use Windows operating systems* Ability
to type 25 wpm* Over 18 years of age* High School Graduate or GED*
Predictable and reliable attendance What We Prefer* 6 -12 month
customer service experience preferred* Consistent work history*
Proven oral & written communication skills* Some Technical
backgroundBeing One of Our PeopleIt is our mission to always
provide an environment for our employees that promotes happiness
from the inside out. When you work with us, you are valued and
inspired to learn, to teach, and to grow. We want you to come to
work motivated to and proud to be on our team. That's why we
continually invest in creating outstanding work experiences and
endless development opportunities. We want you to be and feel at
your best, always. Teleperformance is an Equal Opportunity
Employer
Keywords: Teleperformance, Brownsville , Customer Service Representative, Other , Brownsville, Texas
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