Customer Service Rep

Company: Sudden Service, Inc.
Location: Brownsville
Posted on: January 12, 2021

Job Description:

Job Responsibilities:* Generates sales to customers for parts, assemblies, truck rebuilds, used parts, and vision plus.* Acts as a liaison between Taylor Machine Works and the customer. Helps resolve any problems the customer feels he/she has with receiving parts, quality of work performed by serviceperson, quality of rebuilt components, invoicing, and any other problems necessary to maintain rapport with the customer.* Quotes service in the field and works with all customer relations.* As directed by stocking list from the Manager of Inventory Control, keeps the rolling warehouse stocked with parts and rotating parts with turning inventory.* Incumbent managers and reports to customer details of their comprehensive preventative maintenance plan.* Incumbent is to provide a detailed call report to the Sudden Service Manager weekly to discuss customer concerns and demands in the field.* Communicates twice daily with the direct parts representatives passing on any information or parts orders.* Incumbent will make constant recommendations and suggestions for merchandising programs also the benefits of preventative or full maintenance agreements.* Maintains and submits accurate and timely vehicle expense reports and personal expenses.Job Requirements:* High school education or GED equivalent.* Must have valid driver's license and good driving records to be insurable by corporate insurance carrier.* Basic knowledge of computer.* Travel out of town two to three times per week.* Experience in sales would be a plus although not required.* Knowledge of Taylor Parts System would be a plus.* Excellent communication skills.* Possess tact and diplomacy in order to deal with customer base and peers.

Keywords: Sudden Service, Inc., Brownsville , Customer Service Rep, Other , Brownsville, Texas