Customer Service Representative - Healthcare
Company: Teleperformance
Location: Brownsville
Posted on: February 19, 2021
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Job Description:
Overview: Why You'll Choose Us Teleperformance is a strategic
partner to the world's leading companies, bringing solutions and
enhancing customer experience during each interaction. We are the
largest interaction expert team in the market: multicultural,
highly skilled, and deeply knowledgeable, with a wide range of
integrated omnichannel solutions, technology, and the highest
security standards. For us, each interaction needs to be treated as
unique. Benefits of working with TP include* Paid Training $10.00 -
$12.00* Competitive Wages $10.00 - $12.00 plus incentives* Monthly
Bonuses $200.00 to $2000.00 * Full Benefits (Medical, Dental,
Vision, 401k and more)* Employee wellness and engagement programs*
A fun, casual work environment on site or virtual Your Impact Our
call center representatives are a very important part of our
family. You will be the eyes and ears for our team, fielding
customer inquiries and finding innovative ways to respond. Working
in a collaborative and engaging environment, you will have the
chance to interact with people from all walks of life and no two
days will be the same. As you continue to grow and challenge
yourself, you will discover your potential can take you anywhere
you want to go. In addition to the overall convenience, you'll
enjoy the many benefits of working from home!* Removing the cost,
stress and time constraints of a daily commute* Total comfort of
working from your own home* A flexible work scheduled and more work
life balance Responsibilities:* Handle and carefully respond to all
customer inquiries by building excellent rapport & confidence,
identifying their needs, and taking strategic action in a timely
manner* Provide excellent customer service through active listening
on every interaction* Troubleshoot and resolve customer issues
through the use of desktop applications* Work with confidential
customer information and treat it sensitively* Aim to resolve
issues on the first call by being proactive and demonstrating
advanced product knowledge Qualifications: What We're Looking for*
Logical problem-solving skills* Availability to work various shifts
* Ability to use Windows operating systems* Ability to type 25 wpm*
Over 18 years of age* High School Graduate or GED* Predictable and
reliable attendance What We Prefer* 6 -12 month customer service
experience preferred* Consistent work history* Proven oral &
written communication skills* Some Technical background Being One
of Our People It is our mission to always provide an environment
for our employees that promotes happiness from the inside out. When
you work with us, you are valued and inspired to learn, to teach,
and to grow. We want you to come to work motivated to and proud to
be on our team. That's why we continually invest in creating
outstanding work experiences and endless development opportunities.
We want you to be and feel at your best, always. Teleperformance is
an Equal Opportunity Employer
Keywords: Teleperformance, Brownsville , Customer Service Representative - Healthcare, Other , Brownsville, Texas
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