Customer Service Advisor - (Work From Home)
Company: TaskUs
Location: Brownsville
Posted on: May 3, 2021
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Job Description:
What does a Work From Home Customer Support Advisor really
do? As a Customer Support Advisor, you
will.... * Research and resolve issues reported by the client's
end-users via phone, email, and chat support. * Manage and maintain a test lab of devices running
services to be used for reproducing customer
issues. * Ensure that all log-in and passwords (both internal &
external) are kept confidential. * Document all information on customer interaction
according to standard operating procedures. Requirements: * Equipment Provided , ethernet
connection, and a high speed internet connection * Must be willing to complete computer diagnostics testing to
ensure computer and speed requirements within 48 hours of request,
providing screenshots to ensure computer requirements are met * Must be willing to complete an assessment that includes a
typing test of 25 wpm * Great communication skills, written and orally * Demonstrate strong abilities to work independently and as a
remote team player * Must be adaptable and flexible, demonstrating abilities to
work with process and information changes * Must be at least 18 years of age * Must have at least a High school diploma or GED * Must be willing to participate in a background screening Recommended: *Experience with phone, email and live chat
support * Experience in customer service, sales, billing,
collections, and technical support About Us: TaskUs currently has over 17,000 employees and offices
across the U.S., Philippines, India, Taiwan, and Mexico. To find
out more visit www.TaskUs.com. TaskUs Inc. is an equal opportunity employer.
Think of yourself as someone who will provide world-class service
to our customers in an accurate, efficient, and respectful manner
on every call as measured by different performance metrics, so not
everyone can qualify for this role.
We make sure we get the best of the best, after all, we are a
ridiculously good company so we make sure our employees are
top-notch. So come on, now we need your full concentration because
it’s time to imagine what it’s like being a Customer Support
Advisor...from your home.
* Must have a smart phone device
* This role will be primarily working from home, however,
once sites are back open in 2021 the team will be required to visit
a site as frequently as once a month in the Rio Grande Valley Area.
You will need to be located in the Brownsville area to pick up
equipment and report to the site at least once a
month.
TaskUs is the fastest growing
tech-enabled business services company in the world,
delivering, customer support, AI operations and content
security services that power the world’s most innovative companies.
Listed as one of Glassdoor‘s “100 Best Places to Work”, USA Today’s
“Best Company Cultures” and “Best Companies for Women” by
Comparably, TaskUs is a Frontline-First company that puts its
people at the heart of everything they do. TaskUs has been
recognized as one of the Inc. “5000 Fastest Growing Private
Companies in America” for the past seven years consecutively.
Founded in 2008 by Bryce Maddock and Jaspar Weir, the company
raised over $250mm in 2018 from the world’s largest private equity
firm, Blackstone.
Keywords: TaskUs, Brownsville , Customer Service Advisor - (Work From Home), Other , Brownsville, Texas
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