Operator

Company: Tipotex Chevrolet
Location: Brownsville
Posted on: May 3, 2021

Job Description:

Summary The Tow Truck Operator drives tow truck to retrieve customers motor vehicles for repairs to be completed at the dealership with customer consent only, and move motor vehicles at the request of Dealer approved agencies that are typically damaged by accident, stalled, or ticketed by law enforcement, referred to as non-consent tow jobs.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Receives communication (call, email, text) or is dispatched to location by authorized dealership service or body shop personnel, customer, approved agency, like an Automobile Association/Organization, or law enforcement agency by radio, telephone, or verbal instruction at any hour of the day and any day of the year. Tows only for dealership - does not tow for hire or favor.

Exercises extreme caution when operating the tow truck and observes all operational and safety practices of the job, including traffic laws. Uses proper tools, safety equipment, and behavioral practices to safeguard person(s), equipment and vehicles, and avoid personal injury. IF its not safe, dont do it. Ask for help when needed.

Writes up a tow invoice on each job that is compliant with state law, to include complete vehicle and owner information, the 3rd party law enforcement requesting non-consent tow, date, time, mileage, weather conditions and any special labor needed to accomplish the job. Fill on pricing per approved rates and included detail explanations. Turn in tow invoices daily to the Service Office so that a dealership repair order (RO) can be opened. Customers will be provided a copy of the tow invoice upon payment for services and storage.

Pulls vehicle up on rollback and secures for travel, and/or attaches anti-sway bar to vehicle by means of cable, chains, or other grappling devices, and hoists one end of vehicle, using powered winch to tow vehicle to dealership service or impounding area, depending upon the type of job. Does not exceed mechanical or structural capacity of equipment.

Removes, bends, or cuts parts of damaged vehicles in preparation to towing. Provides minor service or repairs to vehicles along roadway or where parked, such as unlocking doors, towing/winching out stuck position (mud or small ditch) where vehicle can resume operation, and providing fuel, jump-starting and connecting loose wires.

Cleans up accident sites as per regulations and charges accordingly on the tow invoice.

Communicates with vehicle owners, representing the dealership professionally and offers our products and services, such as collision and paint refinishing repairs, maintenance and service agreements, and answers related questions to the best of ability. Ends conversations with Is there anything else we can do for you?. My pleasure. and Thank you!

Will open up the impoundment lot to allow vehicle owner(s) to retrieve personal items from their vehicle when directed by the Service or Body Shop Manager.

Report any contraband in non-consent towed vehicles to the General Manager (fire arms, illegal substances, etc.).

Wears uniform and safety equipment at all times while on duty, including name identification and certification patches required by law.

Performs a tool/safety equipment inspection and mechanical maintenance check on tow truck each day. Maintains a detailed tool & equipment list (chain lengths, shovel, flares, etc.) and replaces shortages and corrects minor services. Reports losses and major service needs to the General Manager as soon as any item goes missing or is damaged. Keeps tow truck clean and in good operating condition. Has routine maintenance performed without fail. Will assist in acquiring tools and equipment as needed with the authorization of the General Manager.

NOTE: Dealership will replace tools/safety equipment broken or worn out in with normal use. Driver replaces items lost, stolen or damaged when not use for their intended purpose. Dealership will pay for mechanical maintenance and damages to truck not caused by driver. Driver pays insurance deductible, if any, or actual damages, whichever is less, for damage caused by the driver.

Makes repairs to the tow truck as skill level allows, or makes it available to dealership for repairs on a timely basis. When we cannot perform the repair and when drivable, delivers and retrieves tow truck to/from servicing business within 75 miles without additional compensation. There is no compensation when tow truck is out of commission.

Schedules auctions for impounded vehicles not claimed by owners with law enforcement authorities. Attends the auction to oversee that auctions are organized and orderly.

Attends all local meetings for tow operators and reports to supervisor all regulations, changes to regulations, and general market conditions and observations.

Submit to random drug and alcohol screenings as directed by the General Manager and required by state law.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things; Asks questions for clarification; Has the attitude of servant to customers; Remains polite, courteous and helpful in all circumstances.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings. Allows customers to hang up on phone conversations first.

Written Communication - Writes clearly and informatively; Presents numerical data effectively; Able to read and interpret written information.

Teamwork - Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed.

Quality Management - Demonstrates accuracy and thoroughness.

Business Acumen - Aligns work with strategic goals.

Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.

Diversity - Shows respect and sensitivity for cultural differences; promotes a harassment-free environment

Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.

Strategic Thinking - Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.

Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Volunteers readily; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Innovation - Meets challenges with resourcefulness; Generates suggestions for improving work.

Qualifications To perform this job successfully, an individual must be able to perform each essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High School diploma or six months to one year related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have knowledge of Database software and be able to utilize a smartphone/cellular phone.

Certificates, Licenses, Registrations

Valid Texas Commercial Driver's License, Tow Operator Certification

Other Skills and Abilities

Ability to communicate in the Spanish language, drive alertly, safely, courteously and without the influence of drugs, alcohol, or heightened emotional state at all hours of the day and night.

Other Qualifications

Operate tow truck (rollback, winches, booms, etc.) proficiently.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to use hands to finger, handle, or feel and talk, hear, and see. Driving skills and obeyance to traffic laws are a must. Must have good spacial judgement to gauge distances and clearances. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to outside weather conditions and occasionally, directly exposed to wet and/or humid conditions in both heat and cold, and in precarious places, like off the ground up high, inside and around vehicles, etc. Employee is also exposed to potentially hazardous conditions from moving mechanical parts, vibration, fumes or airborne particles, toxic or caustic chemicals, risk of electric shock, radiation, and explosives. Noise level in the work environment is usually moderately loud. Safety must be exercised at all times, especially when performing duties on or near roadways and in various geographical featured areas.

NOTE: This is not necessarily an all-inclusive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, work load, rush jobs and technological or regulatory developments.

I have carefully read and understand the contents of this job description. I understand the responsibilities, requirements and duties expected of me. I also understand that this job description does not constitute a contract of employment nor alter my status as an at-will employee. I have the right to terminate my employment at any time and for any reason and the dealership has a similar right.

Keywords: Tipotex Chevrolet, Brownsville , Operator, Other , Brownsville, Texas