Customer Service Representative

Call Center Representative II

Location: Work-From-Home

Background Check: Must successfully pass background check and drug test

Pre-Requisites:

• U.S. Citizenship
• Must own Windows PC and have sufficient internet speed to connect via Ethernet cable to call, e-mail and chat handling software provided by customer. NO WIRELESS CONNECTIVITY PERMITTED
• High School Graduate

Duties:

Primary duties may include, but are not limited to:

• Respond to caller questions via telephone and written correspondence regarding benefits, contracts, eligibility and claims.
• Successfully complete five weeks of paid new hire training and perform duties taught in virtual (at-home) training.
• Operate a PC to obtain and extract information; documents information, activities and changes in the database.
• Thoroughly document inquiry outcomes for accurate tracking and analysis.
• Coordinate with various functions within team to ensure customer member requests and questions are handled and in a timely manner.
• Working with the support of a virtual (at-home) supervisor, receive and place follow-up telephone calls / e-mails to answer questions and when necessary, escalate complex requests to senior team members or supervisors.
• Other related duties as assigned.

Experience Needed:

• At least one (1) year of call center or customer service experience responding to in-bound calls, e-mails and chat.
• Basic knowledge of medical insurance services preferred.
• Excellent customer service and meeting first-time issue resolution objectives.
• Proven ability to Work From Home Monday through Friday, 8:00 AM to 7:00 PM Eastern Standard Time.

TechOpps Inc. is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. For more information on our Company, please visit our website at www.TechOpps.net. We thank all applicants for their interest; however, we will only contact those selected for an interview.