BrownsvilleRecruiter Since 2001
the smart solution for Brownsville jobs

Customer Service Representative

Company: TechOpps Inc.
Location: Brownsville
Posted on: June 6, 2021

Job Description:

Job ID
Brownsville, TX 78521
Other Location

Call Center Representative II

Location: Work-From-Home

Background Check: Must successfully pass background check and drug test


  • U.S. Citizenship
  • Must own Windows PC and have sufficient internet speed to connect via Ethernet cable to call, e-mail and chat handling software provided by customer. NO WIRELESS CONNECTIVITY PERMITTED
  • High School Graduate


Primary duties may include, but are not limited to:

  • Respond to caller questions via telephone and written correspondence regarding benefits, contracts, eligibility and claims.
  • Successfully complete five weeks of paid new hire training and perform duties taught in virtual (at-home) training.
  • Operate a PC to obtain and extract information; documents information, activities and changes in the database.
  • Thoroughly document inquiry outcomes for accurate tracking and analysis.
  • Coordinate with various functions within team to ensure customer member requests and questions are handled and in a timely manner.
  • Working with the support of a virtual (at-home) supervisor, receive and place follow-up telephone calls / e-mails to answer questions and when necessary, escalate complex requests to senior team members or supervisors.
  • Other related duties as assigned.

Experience Needed:

  • At least one (1) year of call center or customer service experience responding to in-bound calls, e-mails and chat.
  • Basic knowledge of medical insurance services preferred.
  • Excellent customer service and meeting first-time issue resolution objectives.
  • Proven ability to Work From Home Monday through Friday, 8:00 AM to 7:00 PM Eastern Standard Time.

TechOpps Inc. is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. For more information on our Company, please visit our website at We thank all applicants for their interest; however, we will only contact those selected for an interview.

Keywords: TechOpps Inc., Brownsville , Customer Service Representative, Other , Brownsville, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Brownsville RSS job feeds