CUSTOMER SOLUTIONS REPRESENTATIVE (DOQ)
Company: Brownsville Public Utilities Board (BPUB)
Location: Brownsville
Posted on: June 6, 2021
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Job Description:
Provides service to Brownsville Public Utilities Board (BPUB)
internal and external customers by responding to inquiries about
water service availability, installation of water and wastewater
connections, customer service, billing, and delinquent accounts.
Works in accordance with established policies and procedures and
under the supervision of the designated individual or
supervisor. Under general supervision, provides service to Brownsville
Public Utilities Board (BPUB) internal and external customers by
responding to inquiries about water service availability,
installation of water and wastewater connections, customer service,
billing, and delinquent accounts. Works in accordance with
established policies and procedures and under the supervision of
the designated individual or supervisor. SENIOR CUSTOMER SOLUTIONS REPRESENTATIVE: May process payments,
service orders and service requests. May box, label and record
documents to be placed in storage in accordance with the Records
Retention Policy. May initiate and process requisitions for
departmental supplies. Assists the supervisor and/or manager by
participating in, planning or conducting internal and external
meetings, and providing support as needed. Trains and develops new
Customer Solutions Representatives. Completes other duties and job
functions within the customer service, billing and new connections
departments as assigned. LEAD CUSTOMER SOLUTIONS REPRESENTATIVE: Coordinates with
construction inspectors to ensure compliance with policy
regulations and with prescribed plans and specifications. Reviews
written reports compiled by construction inspectors and maintains
accurate records and project files. Demonstrates understanding of
construction and subdivision maps. Acts as a liaison between
contractor and engineers to interpret plans and specifications,
contracts and the progress of given projects. Researches, locates,
reviews and checks record drawings. Knowledge of City Ordinances as they relate to BPUB policies and
rates. Knowledge of and adherence to the BPUB Records Retention
Policy. Knowledge of and adherence to the BPUB Open Records Policy.
Extensive knowledge of technical principles and practices of
utilities construction and service system. Knowledge of modern
office terminology, procedures, practices, and equipment. Some
knowledge of service records, customer accounting and collection
procedures. Excellent customer service and problem solving skills.
Strong oral and written communication skills in English and
Spanish. Computer skills working with Microsoft Office programs.
Decision-making skills to make independent decisions requiring
discretion and judgment. Interpersonal skills to establish and
maintain effective working relationships with internal and external
customers. Ability to perform mathematical calculations, and
compile engineering data and statistics to make estimates. Ability
to read and interpret a variety of blue prints, plans, and
specifications applicable to utility construction projects.
Demonstrates understanding of construction and subdivision maps.
Ability to learn quickly and retain information on a wide variety
of subjects. Ability to perform varied clerical and related
operations rapidly and accurately. Ability to apply sound deductive
reasoning of facts to define issues and support subsequent
recommendations, decisions and actions. Ability to cope with
extreme cases of human behavior. CUSTOMER SOLUTIONS REPRESENTATIVE: High School diploma or GED
plus two (2) years experience in customer service or cashiering.
Any equivalent combination of education and experience may
substitute the minimum qualifications. SENIOR CUSTOMER SOLUTIONS REPRESENTATIVE: Associates Degree with
major course work in business or related field plus four (4) years
experience in customer service. Any equivalent combination of
education and experience may substitute the minimum
qualifications. LEAD CUSTOMER SOLUTIONS REPRESENTATIVE: Bachelors degree with
major course work in business or related field and five (5) years
experience in customer service, including two (2) years of
progressively responsible experience. Any equivalent combination of
education and experience may substitute the minimum
qualifications. Requires a valid Texas Driver License or receipt of a valid
Texas Drivers License within 90 days of relocation to Texas and a
safe driving record, as measured by company policy. The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. Some physical effort may require lifting,
carrying, pushing and/or pulling objects, sometimes weighing up to
35 lbs. maximum. Ability to sit for long periods of time without
any discomfort with some standing or walking required. In addition to any and all other qualifications required for
employment stated under the Brownsville P.U.B Personnel Policies
and Procedures Policy No. 39:
Keywords: Brownsville Public Utilities Board (BPUB), Brownsville , CUSTOMER SOLUTIONS REPRESENTATIVE (DOQ), Other , Brownsville, Texas
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