Customer Service Rep - Healthcare Program Assistance

Company: Demo - Maximus
Location: Brownsville
Posted on: June 6, 2021

Job Description:

Education and Qualifications:High School Diploma or equivalent required Minimum six (6) months customer service experience requiredMust be able to speak and read English fluentlyAbility to work within established turnaround times Must have excellent interpersonal skills and the ability to organize simultaneous tasks Ability to work as a member of a teamSpanish fluency is desirable#CB#talentEducation and Experience RequirementsResponsibilities:Provide responses to telephone inquiries in a courteous and professional manner, using pre-scripted responsesFollow policies and standard operating procedures such as filling out timesheets, adhering to privacy rules and responding to numerous phone inquiries.Utilize standard technology such as telephone, e-mail, and web browser to perform job duties.Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing.Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the callerRefer calls as required to CSR LeadMaintain up-to-date knowledge of client regulations and policies Report problems that occur via the online system so they can be addressed by the appropriate partiesRespond to telephone inquiries within staffing and time parameters Working special holidays and/or overtime may be requiredRegular and predictable attendance is requiredAll personnel will be required by contract to undergo program update training as the program changesMAXIMUS IntroductionSince 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. Launch your career with MAXIMUS through one of our dynamic customer service centers.Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Keywords: Demo - Maximus, Brownsville , Customer Service Rep - Healthcare Program Assistance, Other , Brownsville, Texas