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Lead Trainer

Company: Southwest Key Programs
Location: San Benito
Posted on: June 7, 2021

Job Description:

Job Summary:

The Lead Trainer is a professional leader in the Program responsible for organizing the training department in partnership with Program Director or designee, and the Regional Learning & Development team.

  • Manages, supports, and oversees the Program Trainers to ensure the delivery of training to, and maintain compliance for, the program staff.
  • Coach Program Trainers in delivery to promote evidence-based learning as measured by the quality of training by participant surveys and assessments.
  • Responsible for the execution of training courses required to meet the needs of the Unaccompanied Minor's program with staff from diverse backgrounds.
  • Promotes a positive climate for learning and excellence where employees have the opportunity to enhance their professional growth and development.

Essential Functions:

  • Collaborates with Regional Learning & Development Manager to drive Regional and National initiatives and implement strategies to ensure consistent instruction and learning.
  • Assessing Program Trainers on their effectiveness of evidence-based learning to ensure learning outcomes.
  • Analyzes reports and data from learning management system and communicates to program management any colleagues who are out of compliance or overdue on training or course completion.
  • Learns all training content in order to support and execute training delivery needs as required by the Program.
  • Participates in the selection process for prospective trainers with program and regional leadership.
  • Partners with program and regional leadership to oversee trainer onboarding, performance evaluation, and development.
  • Communicates effectively with all staff to execute quality program operations.
  • Models culturally diverse techniques for serving students from diverse backgrounds.
  • Utilizes research methods to remain up-to-date with current industry trends to enhance professional skills in preparation for trainings.
  • Works closely with Program Leadership to ensure all program staff are compliant with Southwest Key, State, and Federal training requirements and mandates.
  • Develops mentorship relationships (as approved by the Program Director) with employees requiring additional training and coaching services.
  • Creates a safe and inclusive learning environment of respect and rapport to ensure a positive learning experience for program staff.
  • Uses effective instructional strategies to meet the needs of the program's staff.
  • Oversees the program trainers to coordinate the ordering, purchasing, and maintenance of inventory of training materials.
  • Promotes positive community relationships in coordination with the Program Director to enhance the resources available to program staff and youth.
  • Delivers training as needed to new and existing colleagues and verifies the retention of knowledge and learning concepts by the staff.

Other Functions:

  • Attends all required organizational trainings.
  • Creates, identifies and attends workshops that will enhance professional skills in the area of education, direct supervision, vocational, OSHA, HIPPA, and other topics deemed appropriate by program director or designee.
  • Attends certification and re-certification trainings for First Aid/CPR, non-violent crisis intervention, verbal judo, Residential Child and Youth Care Professional Curriculum and other certifications as deemed appropriate by the Program Director or designee.
  • Attends all departmental and program management meetings to ensure up-to-date information is received and/or information of policy changes or practice are adhered to.
  • Assists with the submission of monthly SWK reports, quarterly reports, and end of year reports as necessary.
  • Provides and facilitates information as needed for SWK and/or monitoring activities.
  • Assists in the evacuation of UAC as needed due to inclement weather conditions, natural disasters, or other unforeseen occurrences.
  • Travels as needed for trainings, conferences or to transport UAC to destinations within the U.S.
  • Maintains any professional or para-professional certifications acquired while employed with SWK annually.
  • Must show flexibility in order to react to change productively and be willing to handle other essential tasks as assigned by program and regional leadership.

Qualifications and Requirements:


  • Bachelor's degree required in the field of Education, Social Service or related field.
  • Minimum of two (2+) years of experience delivering training to adult learners in a variety of learning methods.
  • Minimum of one to two (1-2) years of supervisory experience.
  • Ability to carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
  • Responsibilities include planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.
  • One to two (1-2) years of paid or unpaid experience working with youth.
  • Excellent Public Speaking skills.
  • Must be computer literate with working knowledge of Microsoft Windows (Word Perfect, Microsoft Word, Excel).
  • Cleared Tuberculosis test results.
  • Immunization Documentation: Tetanus, Diphtheria, Pertussis (Td/Tdap), Varicella, Measles, Mumps, Rubella (MMR), Hepatitis A and B.
  • Must be able to work a flexible work schedule.
  • Cleared background check from appropriate entity.
  • Cleared drug test results (Texas programs only).
  • Must be at least 21 years of age at the time of hire.
  • Must possess a valid U.S. driver's license and eligible to drive to facilitate operational needs.


  • Bilingual ( English/Spanish)

Physical Demands:

Must be able to obtain Crisis Prevention Institute (CPI) certification and First Aid Certification (CPR). Must be able to supervise UAC indoors and outdoors by standing for extended periods of time. Bending, stooping and lifting up to 15 lbs required to complete daily tasks.

Work Environment:

This is a twenty-four-hour residential facility, at which minors receive multiple services. Three shifts per twenty four hour period. Work shifts are subject to change. Noise level varies from mild to moderate. Lead Trainer must maintain a flexible work schedule to meet the training needs of program staff working all three shifts.

Keywords: Southwest Key Programs, Brownsville , Lead Trainer, Other , San Benito, Texas

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