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Customer Service Representative & Bilingual Customer Service Representative

Company: Maximus
Location: Brownsville
Posted on: June 9, 2021

Job Description:

Customer Service Reps and Bilingual Spanish Customer Service Representatives (CSRs) at Maximus make an impact every day by providing customer care to millions of Americans who need to maneuver through complex healthcare plans. During these uncertain times, we ensure that every caller is treated like family and that we are truly able to give the best assistance possible. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.Please note this job posting is for upcoming training classes; targeted start date is discussed with recruiter. We hire all positions as temporary employment that can become regular employment based on employee performance and client need.Pay and Benefits:- Base rate = $10.80/hr- Bilingual base rate = $11.88/hr- Health and wellness benefit add on = $4.54/hr- Potential bonuses for excellent work and referrals- A variety of shifts that meet lifestyle and family goals- Supportive work environment- Many opportunities for promotion and career advancement into global company- No cold calling, sales or collection calls!Job SummaryResponsibilities:Provide responses to telephone inquiries in a courteous and professional manner, using pre-scripted responsesFollow policies and standard operating procedures such as filling out timesheets, adhering to privacy rules and responding to numerous phone inquiries.Utilize standard technology such as telephone, e-mail, and web browser to perform job duties.Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing.Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the callerRefer calls as required to CSR LeadMaintain up-to-date knowledge of client regulations and policiesReport problems that occur via the online system so they can be addressed by the appropriate partiesRespond to telephone inquiries within staffing and time parametersWorking special holidays and/or overtime may be requiredRegular and predictable attendance is requiredAll personnel will be required by contract to undergo program update training as the program changesEducation and Experience RequirementsEducation and Qualifications:High School diploma or equivalent requiredMinimum six (6) months customer service experience requiredMust be able to speak and readEnglish and SpanishfluentlyAbility to work within established turnaround timesMust have excellent interpersonal skills and the ability to organize simultaneous tasksAbility to work as a member of a team

Keywords: Maximus, Brownsville , Customer Service Representative & Bilingual Customer Service Representative, Other , Brownsville, Texas

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