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Customer Experience Account Manager

Company: Sunpro Solar, DBA
Location: Brownsville
Posted on: June 9, 2021

Job Description:

Sunpro Solar is looking for a Customer Experience Account Manager. As the Account Manager, you will consistently champion opportunities to improve the Sunpro Solar experience for our customers.

Responsibilities :

  • Perform all Welcome Calls to new Sunpro customers.
  • Design Approved Call.
  • Always provide consistent, honest updates to your customers.
  • Day After Install Completion.
  • Drive customer retention, reduce churn, and increase customer satisfaction.
  • Map the customer journey and identify opportunities to intervene on the clients behalf proactively.
  • Guide team members in effective client issue resolution and handle any escalations.
  • Develop listening points in the customer journey and identify opportunities for continuous improvement.
  • Test new strategies for driving customer value.

Qualifications :

  • Excellent customer service skills
  • Passion for customer satisfaction
  • Excellent problem-solving skills
  • Detail-oriented and highly organized
  • Technologically proficient
  • Salesforce experience a plus
  • Excellent verbal and written communication skills
  • Team player

Whats in it for You?

We are growing very quickly and need people excited about growing with us. So, if you are ready to push your comfort level, learn something new every day, and be part of tomorrows energy source, join the fun. We make offers, of course:

  • Competitive Pay and Incentives
  • Opportunities for Self-development and Career Progression
  • Health Benefits, Allowances, 401(k) with Company Match
  • Paid Holidays & Vacation
  • Per diem, paid hotels, and top pay

Founded in 2008, Sunpro Solar is one of the leading rooftop solar providers in the United States. Sunpro Solar designs, installs and maintains solar panels on residential and commercial properties. Sunpro Solar has a proven history and reputation for providing quality service and was ranked #5 for 2020 Solar Power Worlds Magazine Top Solar Rooftop Contractors nationwide.

Sunpro is a drug-free work environment.

The selected candidate must pass a background check and drug screen.

Applications will remain active for 60 days.

Keywords: Sunpro Solar, DBA, Brownsville , Customer Experience Account Manager, Other , Brownsville, Texas

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