Front Desk Clerk Adults
Company: Su Clinica
Posted on: June 9, 2021
OverviewThis position is vital in the delivery of health care.
As the patients first point of contact patient communication,
scheduling of appointments, team communication, documentation, and
crucial essential elements as well as maintaining a safe and
professional environment using patient centered medical home
principles, policies and procedures.ResponsibilitiesPatient
communication: Will greet and welcome the patient face to face or
by telephone in a pleasant and culturally and linguistically
manner. Assure all patient questions are answered in a positive and
cordial manner. All incoming calls are answered and routed to
appropriate personnel. Communicates patients problem/complaint to
the supervisor or designee. Reinforces to the patients the
importance of keeping appointments or communicating changes in
their appointments. Manages appointments: Schedules appointments as
per policies and procedures. Calls and reminds patients of their
appointment. Follows up on no show patients. Initiates phone notes.
Assures providers schedules are as per established protocols.
Efficiently addresses any discrepancies in the scheduling process.
Handles the recall appointments by calling or mailing reminders.
Handles mini-registrations for new patients. Verification of
insurance/Medicaid.Team communication: Actively participates in
team huddles to assure maximum appointments, gaps in the day, and
works on same day access. Employee will be cross trained in
Adult/Pediatric Front Desk duties. Management of documentation:
Records the appointments of the day. Identifies the no shows.
Checks in patients. Initiate notes for the nurse on call or others
to alert information regarding a patient. Demonstrates safe
professional conduct: Maintains a friendly and safe environment for
self and others. Response to emergency situations as per training.
Refrains from texting and speaking on the cell phone while on duty.
Will maintain the cell phone on mute to avoid business
interruptions. Refrains from informal communication with patients
and others. Fully participates in the performance improvement and
follows all the Clinic policies and procedures. Attends work on a
regular and predictable schedule in accordance with Clinic leave
policy and performs other duties as assigned. Must always adhere to
a professional appearance in dress and
behavior/conduct.QualificationsHigh School Diploma or GED, with a
minimum of one experience as front desk clerk/appointment clerk in
a hospital or clinic setting, preferred. MOS (Medical Office
Specialist from an accredited school) can substitute for work
experience. Must be Bilingual (English/Spanish).
Keywords: Su Clinica, Brownsville , Front Desk Clerk Adults, Other , Brownsville, Texas
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