Front Desk Clerk Adults

Company: Su Clinica
Location: Brownsville
Posted on: June 9, 2021

Job Description:

OverviewThis position is vital in the delivery of health care. As the patients first point of contact patient communication, scheduling of appointments, team communication, documentation, and crucial essential elements as well as maintaining a safe and professional environment using patient centered medical home principles, policies and procedures.ResponsibilitiesPatient communication: Will greet and welcome the patient face to face or by telephone in a pleasant and culturally and linguistically manner. Assure all patient questions are answered in a positive and cordial manner. All incoming calls are answered and routed to appropriate personnel. Communicates patients problem/complaint to the supervisor or designee. Reinforces to the patients the importance of keeping appointments or communicating changes in their appointments. Manages appointments: Schedules appointments as per policies and procedures. Calls and reminds patients of their appointment. Follows up on no show patients. Initiates phone notes. Assures providers schedules are as per established protocols. Efficiently addresses any discrepancies in the scheduling process. Handles the recall appointments by calling or mailing reminders. Handles mini-registrations for new patients. Verification of insurance/Medicaid.Team communication: Actively participates in team huddles to assure maximum appointments, gaps in the day, and works on same day access. Employee will be cross trained in Adult/Pediatric Front Desk duties. Management of documentation: Records the appointments of the day. Identifies the no shows. Checks in patients. Initiate notes for the nurse on call or others to alert information regarding a patient. Demonstrates safe professional conduct: Maintains a friendly and safe environment for self and others. Response to emergency situations as per training. Refrains from texting and speaking on the cell phone while on duty. Will maintain the cell phone on mute to avoid business interruptions. Refrains from informal communication with patients and others. Fully participates in the performance improvement and follows all the Clinic policies and procedures. Attends work on a regular and predictable schedule in accordance with Clinic leave policy and performs other duties as assigned. Must always adhere to a professional appearance in dress and behavior/conduct.QualificationsHigh School Diploma or GED, with a minimum of one experience as front desk clerk/appointment clerk in a hospital or clinic setting, preferred. MOS (Medical Office Specialist from an accredited school) can substitute for work experience. Must be Bilingual (English/Spanish).

Keywords: Su Clinica, Brownsville , Front Desk Clerk Adults, Other , Brownsville, Texas