Patient Experience Navigator -PRN - Days - Customer Service

Company: Doctors Hospital at Renaissance
Location: Brownsville
Posted on: June 9, 2021

Job Description:

Description Position at DHR Health Job Description: Patient Navigator Formulated: 01/2020, 05/2020Department: RadiologyReviewed by Senior Human Resources Business Partner: (Date Reviewed)Reports To: Assistant Director of Radiology Approved by Director of Human Resources: (Date Approved) EMPLOYEE'S FULL NAME: ________________________ FLSA STATUS: Exempt Non-Exempt MISSION STATEMENT: Our Mission is to improve the well-being of those we serve with a commitment to excellence: every patient, every encounter, every time. VISION: Our Vision is to create a world-class health system to advance medicine and increase access for the communities we serve by empowering caregivers to heal through compassion, knowledge, innovation, integrated care and excellence. POSITION SUMMARY: The Patient Navigator will assist clinical team members by performing a variety of duties for patients within the patient focused care system and serves as a single point of contact for referring physicians, patients, and caregivers to provide resources and assistance with scheduling additional imaging procedures ordered for continuation of care within DHR Health. Facilitates patient appointments for breast imaging procedures. POSITION EDUCATION/ QUALIFICATIONS: Graduate of accredited Associates or Bachelor's Degree program in nursing, radiology, or health-related program required. Current license in the State of Texas preferred.Current BLS certification required.Breast Navigator Certification within 24 months required, if navigating Breast Imaging.CT Lung Screening Certification within 24 months required, if navigating the CT Low Dose Lung Cancer Screening Program. Must be able to be sensitive to cultural and bilingual issues.Good written and verbal communication skills required. Ability to read, write and speak English required, Spanish preferred.Ability to communicate clearly and concisely with all levels of nursing, administration, and physicians. JOB KNOWLEDGE/EXPERIENCE: Work experience and knowledge in corresponding imaging (i.e. breast imaging, CT) preferred.Must have excellent customer service skills.High degree of competency/experience in general. Requires good communication and organizational skills. Requires reasoning ability and strong decision making skills.Requires excellent leadership and interpersonal skills.Excellent presentation skills, preferred.Ability to implement professional and community based education programs.Microsoft Office competency required. POSITION RESPONSIBILITES: Promotes the facility mission, vision and values by effectively communicating them to others.Considers mission, vision and values in developing services, standards and practices.Assist patients in scheduling their additional imaging based on the radiologist's recommendations and physician's orders.Serve as an essential link between patients and all other care providers and assist to facilitate appointments for consults and support services as needed.Develop patient education information and tools.Follow patients throughout the imaging care continuum.Work with staff to collect data, track outcomes, and support strategic planning processes.Deliver quarterly report to dedicated committees which demonstrate outcomes and performance improvement activities.Adhere to established productivity benchmarks.Responsible for outreach efforts to establish and maintain positive working relationships with key customers (physicians, office staff, diagnostic staff, nurses, radiology staff, social services staff, and radiation oncology staff, etc.).Attend assigned trainings and meetings.Other duties as assigned. LINES OF RESPONSIBILITES: 1. Radiology Manager2. Asst. Director of Radiology3. Director of Radiology 4. VP of Imaging Services CUSTOMER SERVICE: Provide excellent customer service to all DHR customers. All employees are required to attend the DHR C.A.R.E.S program which outlines the Customer Service Principals including: Compassion, Accountability, Respect, Excellence through Knowledge and Safety & Social Conscience. AGE SPECIFIC: Employees must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in his/her assigned unit. The individual must demonstrate knowledge of principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirement relative to his or her age. AMERICANS WITH DISABILITIES ACT: (ADA): A.Essential Duties:Indicated by bold print within performance standards, preceding individual numbered criteria. The following table provides physical requirements that will be associated with, but not limited to, this position: Light/moderate lifting up to 20 lbs, from the floor to shoulder height. YesKneelingYesMust be able to assist other employees with lifting more than 20 lbs.YesWalkingYesLight/moderate carrying up to 20 lbs.YesStanding/SquattingYesStraight pullingYesSittingYesPulling hand over handYesPushingYesRepeated bendingYesStooping/BendingYesReaching above shoulderYesClimbing StairsYesSimple graspingYesClimbing LaddersNoDual simultaneous graspingYesDepth Perceptions neededYesAbility to seeYesIdentify ColorsYesOperating office equipmentYesTwistingYesOperating mechanical equipmentYesCrawlingNoAbility to read and writeYesAbility to CountYesAbility to hear verbal communication without aidYesOperating Personal VehicleYesAbility to comprehend written/verbal communicationYesOther: Ability to deal with stressYesOSHA CategoryIIIB.Working Conditions: The individual spends over 95% of his/her time in an air-conditioned environment with varying exposures to noise. There is protection from weather conditions but not necessarily from temperature changes. The position does have low exposure to malodorous, infectious body fluids from patients and some minimal exposure to noxious smells from cleansing agents. C.Occupational Exposure: This position has minimal to no exposure to blood, body fluids, or tissues and is an OSHA Category III (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Person who performs these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid or to be potentially exposed in some other way. D.Aptitudes:HIGH123456LOW Intelligence: General learning ability: The ability to "catch on" or understand instructions and underlying principles. Ability to reason and make judgments. 3 Verbal:Ability to understand meanings of words and ideas associated with them, and to use them effectively. To comprehend language, to understand relationships between words, and to understand meanings of whole sentences and paragraphs. To present information or ideas clearly. 3 Numerical:Ability to perform arithmetic operations quickly and accurately. 2 Spatial:Ability to comprehend forms in space and understands relationships of plane and solid objects. Frequently described as the ability to "visualize" objects or two or three dimensions, or to think visually of geometric forms. 2 Form Perception:Ability to perceive pertinent details and objects or in pictorial or graphic material to make visual comparisons and discriminations and see slight differences in shapes and shadings of figures and widths and lengths of lines. 3 Clerical Perception:Ability to receive pertinent details and verbal or tabular material. To observe differences in copy, to proofread words and numbers, and to avoid perceptual errors in arithmetic computation. 2 Motor Coordination: Ability to coordinate eyes and hands to fingers rapidly and accurately in making precise movements with speed. Ability to make a movement response accurately and quickly. 3 Finger Dexterity:Ability to move hands easily and skillfully. To work with fingers in placing and turning motions. 3 Manual Dexterity:Ability to move hands easily and skillfully. To work with hands in placing and turning motions. 3 Eye-Hand-Foot Coordination:Ability to move the hand and foot coordinately with each other in accordance with visual stimuli. 3 Color Discrimination:Ability to perceive and respond to similarities or differences in colors, shapes, or other values of the same or different color. To identify a particular color, or to recognize harmonious or contrasting color combinations, or to match color adequately. 3 I have read and reviewed my job description with my supervisor or designee and I understand the job I am expected to perform. If applicable ____________ certification will be completed within _________ time frame of hire/transfer date. Employee Signature:________________________________Date:____________________ Transfer/Hire Date Effective: ________________________. DISCLAIMER The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. DHR leadership reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Keywords: Doctors Hospital at Renaissance, Brownsville , Patient Experience Navigator -PRN - Days - Customer Service, Other , Brownsville, Texas