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THE OPPORTUNITY: The City of Brownsville is in a transformative
period driven by significant public and private investments such as
the expansion of the Brownsville-South Padre Island Airport
Terminal, Space X, the Port of Brownsville, Downtown
Revitalization, and quality of life enhancements.
The ideal candidate for Development Service Trainee aspires to
be a model of innovation, inclusion and empowerment who enables
bold people and ideas to thrive. The Development Service Trainee
will be a participatory leader: a results-oriented,
relationship-building, self-aware team player who also possesses
high integrity and politeness, and who foster trust by building
relationships with tolerance, patience, and support to provide the
best value in service of the citizens of Brownsville.
The Development Service Trainee is responsible to receive and
process applications submitted for residential and commercial
non-structural work. The Development Service Trainee is responsible
to assist homeowners that embark in projects acting as designers,
general contractors and construction managers guiding them thru the
permit and inspection process. The Development Service Trainee will
participate in a sequential inspector certification program that
will include field training. The Development Service Trainee works
within a general outline of work to be performed; applies work
methods and sequences under general supervision.
- Customer Focus
- Effective Communication (verbal/written)
- Time Management
- Problem Solving
- Ethical Practice
- Greets and assists customers and residents both in person, and
over the phone with permitting inquiries. Routes calls to the
appropriate person or department; takes detailed messages; responds
- Provide case management for projects administered by property
owners acting as designers, contractors, and construction
- Confer with general contractors, property owners and designers
regarding state and local ordinance and code requirements.
- Coordinate the provision of efficient and effective service
delivery to customers; handle difficult and complex customer
service situations; identify and recommend opportunities for
improving service delivery methods and procedures.
- Ensure timely processing of permits, plans, and applications,
and coordinate the routing and tracking of approvals from various
departments for required reviews and clearances; perform follow-up
phone calls to ensure timeliness of response from other departments
- Demonstrates a respectful attitude towards coworkers that
promotes teamwork, open communication, and effective customer
- Respond to public inquiries in a courteous manner; provide
information within the area of assignment; resolve complaints in an
effective and timely manner.
- Issues written notices concerning applications and advises
citizens, builders, developers on measures to achieve
- Must possess strong verbal and written skills.
- Perform other work as assigned.
- Requires high school diploma or GED. Associate degree in
construction science or building design is preferred.
- A minimum of three (2) years of progressively responsible
experience in building design, building construction, or building
SPECIAL CERTIFICATIONS AND LICENSES:
- Permit Technician Certification from the International Code
Council (ICC) is required. Consideration may be given to applicants
that do not hold the certification at entry but that secure the
required certification within one (1) year from start date as a
condition of employment.
- Valid Texas driver's license and satisfactory motor vehicle
Performs light work that involves walking or standing most of
the time and involves exerting up to 20 pounds of force on a
regular and recurring basis, or skill, adeptness and speed in the
use of fingers, hands or limbs on repetitive operation electronic
office machines or tools within moderate tolerances or limits of
The City of Brownsville is an Equal Opportunity Employer. ADA
requires the City to provide reasonable accommodations to qualified
individuals with disabilities. Prospective and current employees
are invited to discuss accommodations.
The City of Brownsville participates in a generous retirement
plan with retirement opportunities available at 5 or 20 years of
continuous service. The City has an exceptional employee and family
medical and dental insurance plan. Employees may also contribute to
deferred compensation plans from AXA Equitable or supplemental
insurance plans from AFLAC and Colonial Life. Full time employees
have an appealing leave plan of sick and annual accumulations
totaling 10 days each year. Additionally, the City of Brownsville
observes 12 holidays annually.
The City of Brownsville does not discriminate on the basis of
race, color, religion, sex (including pregnancy and gender
identity), national origin, political affiliation, sexual
orientation, marital status, disability, genetic information, age,
membership in an employee organization, retaliation, parental
status, military service, or other non-merit factors.
Nothing in this job description restricts management's right to
assign or reassign duties and responsibilities to this job at any
time in order to develop our employees; This description reflects
management's assignment of essential functions, it does not
prohibit or restrict the tasks that may be assigned; this job
description is subject to change at any time.