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THE OPPORTUNITY: The City of Brownsville is in a transformative
period driven by significant public and private investments such as
the expansion of the Brownsville-South Padre Island Airport
Terminal, Space X, the Port of Brownsville, Downtown
Revitalization, and quality of life enhancements.
Our ideal candidate for Customer Services Rep aspires to be a
model of innovation, inclusion and empowerment who enables bold
people and ideas to thrive. The Customer Service Rep will be a
participatory leader: a results-oriented, relationship-building,
self-aware team player who also possesses high integrity,
politeness, and fostering trust by building relationships with
tolerance, patience, and support to provide the best value in
service of the citizens of Brownsville.
The Customer Service Representative will provide a high level of
service to patrons. The class is responsible for answering and
redirecting calls, assisting applicants navigate the department
website, scheduling inspections. The class works according to set
procedures under direct supervision.
- Customer Focus
- Effective Verbal & Written Communication
- Time Management
- Ethical Practice
- Maintains positive customer relations through customer
- Answers and screens phone calls
- Guides applicants navigate the department website
- Assists permit holders schedule inspections
- Performs data entry functions.
- Possess working knowledge of Microsoft Suite (Word, Excel,
- Verbal and written communication skills.
- Performs related tasks, as necessary.
- Requires high school diploma or GED
- Valid Texas Driver's License
- Bilingual (English/Spanish)
MINIMUM EXPERIENCE :
- Requires a minimum of six months related experience
PHYSICAL REQUIREMENT :
Performs light work that involves walking or standing most of
the time and involves exerting up to 20 pounds of force on a
regular and recurring basis, or skill, adeptness, and speed in the
use of fingers, hands or limbs on repetitive operation electronic
office machines or tools within moderate tolerances or limits of
The City of Brownsville requires all employees to successfully
pass a Drug & Alcohol examination and a Background Check.
The City of Brownsville is an Equal Opportunity Employer. ADA
requires the City to provide reasonable accommodations to qualified
individuals with disabilities. Prospective and current employees
are invited to discuss accommodations.
The City of Brownsville participates in a generous retirement
plan with retirement opportunities available at 5 or 20 years of
continuous service. The City has an exceptional employee and family
medical and dental insurance plan. Employees may also contribute to
deferred compensation plan from AXA Equitable or supplemental
insurance plans from AFLAC and Colonial Life. Full time employees
have the opportunity to accumulate 10 sick days and 10 annual days
per year. Additionally, the City of Brownsville observes 12
The City of Brownsville does not discriminate on the basis of
race, color, religion, sex (including pregnancy and gender
identity), national origin, political affiliation, sexual
orientation, marital status, disability, genetic information, age,
membership in an employee organization, retaliation, parental
status, military service, or other non-merit factors.
Nothing in this job description restricts organization's right
to assign or reassign duties and responsibilities to this job at
any time in order to develop our employees; This description
reflects management's assignment of essential functions, it does
not prohibit or restrict the tasks that may be assigned; this job
description is subject to change at any time.