Posted on: June 17, 2022
ALL ABOUT TARGET
As part of our collaborative and guest-obsessed team, you help us
create an experience that makes guests say "I love Target!" When
you work at Target, you're helping every family discover the joy in
everyday life. You're working alongside a dedicated team that
brings their passion and pride to all that they do.
ALL ABOUT SERVICE & ENGAGEMENT
Advocates of guest experience who welcome, thank, and exceed guest
service expectations by focusing on guest interaction and recovery.
Advocates of both physical and digital services and solutions who
are knowledgeable about capabilities and features that drive
adoption, usage and ultimately guest loyalty. Empowered to make
shopping effortless and seamless for guests at the checklanes,
guest services, gift registry, pick-up and drive up.
At Target, we believe in our team members having meaningful
experiences that help them build and develop skills for a career.
The role of a Guest Advocate can provide you with the:
Ability to communicate and interact with guests to build an
inclusive guest experience
Ability to blend problem solving and decision making to positively
impact the guest experience and resolve guest concerns
Ability to adapt to different guest interactions and situations
Experience promoting and selling various benefits, offerings and
As a Guest Advocate, no two days are ever the same, but a typical
day will most likely include the following responsibilities:
Create a welcoming experience by authentically greeting, every
guest every time.
Make a connection with guests by engaging in friendly and genuine
conversation throughout each transaction; asking open ended
questions about the guest's shopping experience and using those
questions to assess, understand, and determine how to tailor your
Welcome guests into self-checkout and provide assistance as
Scan and bag all guest items efficiently, neatly, and in compliance
with food safety standards and company best practices.
Work efficiently to minimize guest wait time while maintaining
guest service and accuracy.
Make the guest aware of current and upcoming brand launches, store
activities, and events.
Speak to the benefits of the REDcard with every guest and assist
them through the application process.
Understand and show guests how to use Wallet and the other features
and offerings within the Target App.
Be familiar with all fulfillment services, and know how to direct
the guest to enroll, activate, and use them.
Attempt every return and follow register prompts, be empowered to
make it right for the guest while following Targets policies and
Make it right for the guest by de-escalating any negative
situations and recover the guest shopping experience while
following Target's policies and procedures.
Deliver easy and seamless service to all Order Pick Up, Drive Up,
Registry, and Photo guests.
Maintain a clean, clutter free work area (including gathering
abandoned items, baskets, and hangers)
Stock supplies during store open hours while being available for
Say thank you after every guest interaction and be sure every guest
leaves satisfied with their shopping experience.
Demonstrate a culture of ethical conduct, safety, and
All other duties based on business needs.
WHAT WE ARE LOOKING FOR
We might be a great match if:
Working in a fun and energetic environment makes you excited.... We
work efficiently and as a team to deliver for our guests
Providing service to our guests that makes them say I LOVE TARGET!
excites you.... That's why we love working at Target
You enjoy interacting with people all day and making things easy
for others.... Interacting with guests, solving concerns and making
the guests day better is core of what we do
You aren't looking for Monday thru Friday job where you are at a
computer all day... We are busy all day (especially on the
weekends), making it easy for the guest to feel welcomed, inspired
The good news is that we have some amazing training that will help
teach you everything you need to know to be a Guest Advocate. But
there are a few skills you should have from the get-go:
Communicating effectively, including using positive language and
attentive to guests needs
Welcoming and helpful attitude toward guests and other team
Attention to detail while multi-tasking
Willing to educate guests and sell products and services
Learn and adapt to evolving technology needs
Work both independently and with a team
We are an awesome place to work and care about our teams, so we
want to make sure we are clear on a few more basics that we
Accurately handle cash register operations and cash
Scan, handle and move merchandise efficiently and safely, including
frequently lifting or moving merchandise up to 15 pounds and
occasionally lifting or moving merchandise up to 40 pounds
Flexible work schedule (e.g., nights, weekends and holidays) and
regular attendance necessary
Guest Advocate (Cashier)
Front of Store Attendant (Cart Attendant)
Americans with Disabilities Act (ADA)
Target will provide reasonable accommodations (such as a qualified
sign language interpreter or other personal assistance) with the
application process upon your request as required to comply with
applicable laws. If you have a disability and require assistance in
this application process, please visit your nearest Target store or
Distribution Center or reach out to Guest Services at
1-800-440-0680 for additional information.
Keywords: Target, Brownsville , Guest Advocate, Other , Brownsville, Texas
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