Guest Service
Company: Church's Chicken - Corporate
Location: San Benito
Posted on: March 17, 2023
Job Description:
Description
To serve each guest courteously, quickly and efficiently while
adhering to the procedures in the Service Section of the Church's
Operating Standards Manual (the "OSM"). Accomplishes tasks in a
timely and orderly manner.
Key Duties/Responsibilities:
- Greets all customers with a sincere smile, making them feel
welcome through positive, pleasant, and enthusiastic attitude.
- Takes and fills the customer's order within company mandated
service time.
- Suggestive up sell of products as directed by management.
- Collects money and delivers order to customer.
- Immediately attends to any customer service problem or
complaint. Notifies manager as needed.
- Verifies opening reading and bank. Is accountable and
responsible for all cash issued and received
- at their register during their shift and all guest checks used.
Counts down drawer at end of shift to
- ensure accuracy.
- Immediately notifies Manager in Charge of any deletions,
over-rings or equipment problems.
- Ensures that all product holding times are strictly
observed.
- Ensures products on the counter or in the display case are
properly rotated and attractively displayed.
- Keeps display case interior and exterior clean at all
times.
- Stocks the service area with a sufficient supply of napkins,
cups, lids, etc. Maintains an adequate
- supply of iced tea.
- Performs all other duties as assigned. Requirements
- High school diploma or GED; at least 6 months of experience
that is directly related to the duties and responsibilities
specified.
- Knowledge of all restaurant policies, practices and operational
and human resources procedures
- Excellent interpersonal skills and the ability to interact
professionally with individuals at all levels, both internally and
externally.
- Must be able to succeed in a fast-paced work environment.
- Must be able to receive money and accurately count back
change.
- Practices adequate security measures in cash handling, making
frequent cash drops and maintaining
- a minimum amount of cash in the drawer.
- Basic computer skills.
- Report to work timely for each scheduled shift.
- Employees must be able to perform the essential functions of
the position with or without reasonable accommodation.
- Critical Thinking - Defines and resolves a situation or problem
by analyzing issues involved, weighing options, and evaluating
alternatives; maintains objective attitude; approaches situations
and problems systematically; uses observation, experience,
reflection, and/or reasoning to drive business forward.
- Influencing Others - Convinces and persuades others in either
positive or negative circumstances to accomplish goals and
objectives; responds to objections successfully; uses tact when
expressing ideas or opinions.
- Initiative - Takes action proactively; addresses issues or
opportunities without supervision; focuses on desired results and
accomplishments; demonstrates clear purpose, enthusiasm, and a
"can-do" attitude.
- Innovative and Creative - Looks for ways to improve oneself,
the job, the project, the system, and the organization; challenges
conventional practices, generates new ideas to create novel
solutions to problems.
- Managing Execution - Manages multiple projects and effectively
prioritizes tasks and goals; uses goals to guide actions and create
detailed action plans; organizes and schedules people and tasks;
utilizes resources effectively to meet goals.
- Negotiating - Presents issues or ideas in a clear and
influential manner; maintains an open-minded and non-judgmental
attitude; listens to others' views and empathizes.
- Relationship Management - Initiates and develops relationships
with others; demonstrates credibility; confronts conflict quickly
and professionally; inspires confidence in others.
Company Information
WITH GREAT CHICKEN COMES GREAT OPPORTUNITY. We're chicken
passionates serving chicken passionates. If you're hungry for a
career that's fun, fast-paced and loaded with opportunity, then
you've come to the right place. At Church's -, we're not your
typical quick service restaurant. We make real comfort food that
makes a difference in peoples' lives. And for over 65 years, our
restaurant has been a place where hardworking people can get ahead
and go on to do amazing things by serving others.
Keywords: Church's Chicken - Corporate, Brownsville , Guest Service, Other , San Benito, Texas
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