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Telecommute Customer Support Phone Team Lead

Company: VirtualVocations
Location: Brownsville
Posted on: April 15, 2019

Job Description:

A lawn care industry start-up has an open position for a Telecommute Customer Support Phone Team Lead.Must be able to: Monitor the team to ensure shifts are being followed correctlyMaintain and improve our level of supportMentor, coach and develop new agentsRequired Skills:You genuinely like talking to people and enjoy providing solutions to everyday problemsMinimum of 1-year experience training new hiresAt least 1-year experience handling Escalation Calls / RetentionYou have superior communication skills, and are particularly comfortable on the phoneYou are a passionate problem solver, who can swiftly identify the root cause of an issueYou can concisely and effectively relay information in written form

Keywords: VirtualVocations, Brownsville , Telecommute Customer Support Phone Team Lead, Other , Brownsville, Texas

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