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Emergency Communication Operator

Company: City of Brownsville
Location: Brownsville
Posted on: May 13, 2019

Job Description:

Job DescriptionGENERAL DESCRIPTION OF CLASS:The purpose of the class is to assist in emergencies by providing communications support and to dispatch emergency personnel in response to requests. The class is responsible for answering and monitoring emergency phone calls; collecting, entering and relaying accurate and detailed information; dispatching emergency personnel; maintaining emergency reference materials. Maintaining logs and tapes, and servicing/ maintaining equipment. The class works according to some procedures; decides how and when to do things under general supervision.ESSENTIAL TASKS:Answers emergency services phones, records essential information and dispatches units from appropriate agencies such as Police Department, Fire Department, or other emergency response activities.Answers/ responds to administrative phones, other communications devices, and citizen requests; decides on appropriate courses of action, dispatches assistance as required, or refers to appropriate service agency.Provides assistance to emergency services personnel by answering questions, researching information, or performing other services.Maintains various logs, charts, and recordings to provide records of all emergency and non-emergency actions for follow-up investigative, administrative, or legal actions.Operates/ maintains emergency and non-emergency equipment such as computers, printers, playback systems, CAD, and other systems.Maintains immediately available library of emergency reference material such as computer manuals, maps, repair logs, wrecker logs, policy/ procedure SOPs, policy memos and other reference material.Attends staff meetings to exchange information; attends in-service training and technical or professional classed, seminars, or conferences to improve technical or professional skills.Performs routine office tasks, such as typing, filing, faxing, phoning, and copying.INVOLVEMENT WITH DATA, PEOPLE, AND THINGSDATA INVOLVEMENT:Requires summarizing, tabulating, or formatting data or information in accordance with a prescribed schema or plan to facilitate the identification and extraction of useful information.PEOPLE INVOLVEMENT:Requires giving information, guidance, or assistance to people to directly facilitate task accomplishment; may give instructions or assignments to helpers or assistants.INVOLVEMENT WITH THINGS:Requires operating machinery or equipment that requires extended training and experience such as electronic telecommunications equipment, electronic signaling equipment, complex GIS software, software used for programming custom applications; the application of custom or commercial emergency management and other complex software of systems.COGNITIVE REQUIREMENTS / REASONING REQUIREMENTS:Requires performing skilled work involving rules. Deals with almost constant problem solving situations.MATHEMATICAL REQUIREMENTS:Requires performing basic addition and subtraction, such as making change or measuring.LANGUAGE REQUIREMENTS:Requires reading routine sentences, instructions, regulations, procedures, or work orders; writing routine sentences and completing routine job forms and incident reports; speaking routine sentences using proper grammar.MENTAL REQUIREMENTS:Requires clerical or technical tasks requiring a wide range of procedures with intensive understanding of a restricted field, or complete familiarity with the functions of a unit or small division of an operating agency; requires normal attention with short periods of concentration for accurate results and occasional exposure to unusual pressure.JUDGMENTS AND DECISIONS:Requires being responsible for actions of others, requiring almost constant decisions, affecting co-workers, crime victims, patients, others in the general public; works in a moderately fluid environment with guidelines and rules, but with frequent variations from the routine.VOCATIONAL/ EDUCATIONAL PREPARATION:Requires high school diploma or GED. Preferred specialized advanced training in telecommunications.SPECIAL CERTIFICATION AND LICENSES:Must have or be able to obtain a Telecommunicator License issued by Texas Commission On Law Enforcement (TCOLE) within the first year of employment. Requires a valid Texas Driver's License.EXPERIENCE REQUIREMENTS:Requires minimum six months of work related experience. Must be able to type at least 35-WPM. Must be fluent in English and Spanish.AMERICANS WITH DISABILITIES ACT REQUIREMENTSPHYSICAL AND DEXTERITY REQUIREMENTS:Requires sedentary work that involves walking or standing some of the time and routine keyboard operations.ENVIRONMENTAL HAZARDS:The job risks exposure to no significant environmental hazard.SENSORY REQUIREMENTS:The job requires normal visual acuity, and field of vision, hearing, and speaking.ADA COMPLIANCE:The City of Brownsville is an Equal Opportunity Employer. ADA requires the City to provide reasonable accommodation to qualified individuals with disabilities. Prospective and current employees are invited to discuss accommodations.BENEFITS:The City of Brownsville participates in a generous retirement plan with retirement opportunities available at 5 or 20 years of continuous service. The City has an exceptional employee and family medical and dental insurance plan. Employees may also contribute to deferred compensation plans from Nationwide or VALIC or supplemental insurance plans from AFLAC and Colonial Life. Full time employees have an appealing leave plan of sick and annual accumulations totaling 10 days each year. Additionally, the City of Brownsville observes 12 holidays annually.This class specification should not be interpreted as all-inclusive. It is intended to identify the essential functions and requirements of this job. The incumbents may be requested to perform job related responsibilities and tasks other than those stated in this specification. This job description is subject to change in response to funding variables, emerging technologies, improved operating procedures, productivity factors, and unforeseen events. This updated job description supersedes prior descriptions for the same position. Management reserves the right to add or change duties at any time.This position is contingent upon continued availability of funds.EEO Statement:The City of Brownsville does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

Keywords: City of Brownsville, Brownsville , Emergency Communication Operator, Other , Brownsville, Texas

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