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Bilingual Customer Service, Billing

Company: Spectrum
Location: Mcallen
Posted on: May 22, 2019

Job Description:

Client Reference Code: 241538

At A Glance:


  • Must be Bilingual in English and Spanish
  • Training Classes begins 6/18/19 and 6/25/19
  • Full-time entry to mid-level customer service role in one of our modern call centers
  • Profile: An adaptable, efficient, patient communicator, and good listener who applies sincerity and responsibility to create helpful customer relationships


    What is the Customer Service Representative Billing role?

    Are you eager to learn and ready for a new challenge? If you like to talk to customers and work on a computer in a lively environment, wed like to talk about your future with Spectrum. Our billing representatives bring it all together using knowledge of Spectrums offerings learned through our representative training program. We will teach you the skills you need to grow with us, to build relationships and to create a quality customer experience. Your reliability, integrity and flexibility make you a wonderful ambassador for the Spectrum brand.

    Its all about learning and growing

    This may be a new road for you, but the journey is all mapped out. You can trust our quick and thorough training plan to make you an expert on Spectrum's industry-leading products and services in about five weeks, taking home full pay for the time you spend learning. After that, consider yourself the voice of Spectrum: fielding questions, processing orders, updating account records, and staying current on all our newest technologies. Youll learn how to efficiently answer our customers questions concerning product pricing and billing statements. Plus, peer mentors and a dedicated coaching line are always available if you have any questions.

    With a deliberate path to success

    We know that the best people to lead are those who have been down the same road before. Thats why most of our supervisors started as Customer Service Representatives themselves, learning and growing with us. Eventually you too may lead and support your own enthusiastic team.Career progression is a very real and achievable goal. Get into a Fortune 100 company and see how far you can go.

    What do you need to get started?

    Minimum requirements for the Customer Service Billing Representative are:


    • Ability to read, write, speak and understand English
    • Ability to handle multiple tasks
    • Strong organization and time management skills
    • Excellent interpersonal skills
    • Proficiency with PCs, Microsoft Office Suite and general intranet navigation


      Minimum Education needed:


      • High School Diploma or equivalent


        Related Work Experience:


        • Previous customer service representative experience
        • Experience working in cable operations and/or telecommunications call center
        • Ability to effectively train and offer guidance to other representatives is preferred


          Are you ready to join our team?

          Now that you know a little bit about us, why not apply now? Heads up! There is a brief assessment in the application. We recommend using a desktop computer, or laptop in a distraction-free environment.

          Job Code : CCS114 Rep 1, Cust Svc Billing Nonexempt

          241538BR

Keywords: Spectrum, Brownsville , Bilingual Customer Service, Billing, Other , Mcallen, Texas

Click here to apply!

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