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Performance Quality Improvement Consultant I

Company: Southwest Key Programs
Location: Brownsville
Posted on: June 19, 2022

Job Description:

Job Summary::
The Performance Quality Improvement Consultant I is responsible for a range of process improvement and process management activities. Activities to include planning, performing, and implementing process improvement initiatives. These initiatives may represent one portion of a larger project, a standalone initiative, or a function within a workgroup or department. Process management functions include data gathering and analysis, process mapping, developing and recommending alternatives for improvement, developing performance metrics, obtaining leadership or stakeholder agreement, implementing improvement, and monitoring post-process improvement initiative performance to updated standards. Activities are undertaken and executed in support of organizational goals and are accountable for providing business process solutions to meet internal and external customer expectations. Utilizes Lean Six Sigma processes and concepts to lead process improvement initiatives.


Essential Functions::
Data Analysis: Identifies sources for, gathers, and analyzes data relevant to processes. Responsible for defining data requirements and obtaining customer agreements.

Process Architecture: Interviews stakeholders and process owners to define processes. Helps define standards and methods.

Process Recommendations: Determines process recommendation documents, including presentations, process maps, supporting metrics, business requirements, and related impact analyses for complex processes or for portions of larger or interrelated processes. Applies Lean Six Sigma concepts and techniques to process improvement initiatives, including completing Lean Six Sigma analyses and tasks. Shares accountability for realization of results with process owners and present recommendations to stakeholders and process owners.

Metrics Management: Maintains metrics for active and archived projects ensuring accurate project benefit reporting.

Assume other duties as directed.

Qualifications and Requirements::
Bachelor's degree in Engineering, Business Strategy, Operations, Learning and Organizational Change, or similar

1+ Years, Relevant Experience

Broad knowledge of process improvement methodologies

Graduate degree

Lean Six Sigma Green Belt Certification

Experience working with business process modeling tools such as iGrafx, MEGA, or other

Physical Demands::
Must be able to read, write, and communicate. While performing the responsibilities of this job, the employee is required to bend, lift, seize, hold, grasp, turn, or otherwise work with hand or hands. Expressing or exchanging ideas by means of the spoken word. Must be able to lift up to 10 pounds.

Work Environment::
General office environment with moderate noise. This position is mostly sedentary, involves sitting most of the time, but may involve walking or standing for brief periods of time. A busy environment with many unscheduled interruptions. Frequent computer use at workstation for extended periods of time. Public contact position requiring appropriate business apparel.

Keywords: Southwest Key Programs, Brownsville , Performance Quality Improvement Consultant I, Professions , Brownsville, Texas

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