Service Technician
Company: Tipotex Chevrolet
Location: Brownsville
Posted on: June 22, 2022
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Job Description:
BASIC JOB SUMMARY: The Service Technician is responsible for the
repair of assigned vehicle jobs. SPECIFIC RESPONSIBILITIES: Assist
the dealership in its efforts to achieve a high level customer
satisfaction through proper repair procedures, attitude, and
communication. Properly complete jobs for which the technician is
trained and qualified as assigned by service management. Work on
jobs on repair order only unless the General Manager authorizes
otherwise. Complete all work according to the applicable safety
requirements and published procedures and make every effort to
achieve the production objectives set by management. Maintain an
inventory of mechanical tools needed to perform the work for which
the technician is trained and qualified for that are not normally
inventoried by the service department as Special Service Tools.
Properly use the Special Service Tools, shop equipment, computers,
and repair manuals provided by the service department. Return them,
cleaned and in order, to their assigned location after use. Do not
ever remove these tools from our shop facility. Report missing,
damaged or malfunctioning tools to the manager. Review and adhere
to Shop Rules for Technicians. OTHER RESPONSIBILITIES: Show common
courtesy to all customers, supplier/vendors and dealership
personnel. The dealership requires technicians to participate in a
uniform program and to wear a uniform daily. Report uniform
shortages, errors, and damage to the service manager immediately.
Clock in to work each day upon arrival and when returning from
lunch break, and out upon departure for lunch break or at the end
of the day. Wear the appropriate eye, ear, or skin safety
protection where necessary. Report any unsafe situations or
injuries to management immediately. Produce high quality work that
evidences pride of workmanship: Give top priority to any job that
has returned due to improper repair or diagnosis (comeback). Review
technical service bulletins, publications and training
communications regularly, and prior to commencing work on an
assigned job. Seek clarification of the customer concern from the
Service Consultant and/or customer to effect repairs. Utilize the
assistance of the shop foreman, an experienced and qualified
co-worker, and the manufacturers technical assistance on jobs that
are difficult, unfamiliar, or that a repair correction is not
apparent. Perform a quality control inspection on every vehicle,
including a test-drive, and Perform a Multipoint Vehicle Inspection
on every vehicle and submit service requests to the Service
Consultant promptly so that the job can be proposed to our customer
and sold. Record time on and time off for each job to reflect the
time repairs ensued and were completed so that the actual amount of
time spent on each job can be determined. Claimed additional hours
on warranty repairs require straight-time recording for payment of
time worked beyond the manufacturers labor time allowance. Procure
the service managers signature on the repair order line for any
add-on warranty work before commencing work. Notify the Service
Consultant and Foreman when a job will take longer than the
prescribed labor time allowance or there is a delay, and when the
job is complete. Notify the foremen if you damage the vehicle
during the course of repairs, or if you find addition damage or
concerns on the vehicle. Ensure that every customers vehicle is
returned to them as clean as it was prior to being serviced: Use
protective gear (fender and seat covers, floor mats, etc.) and
other precautions to prevent the vehicle from getting damaged, Wipe
down surfaces and remove minor stains, and DO NOT modify vehicle
settings (radio station, seats, etc.) and leave them in their
original position. Participate in the technical training as
assigned by management and utilize it to the best of ones ability.
Actively participate in the Manufacturers Technician and Industry
Certification Programs (ASE) and continually upgrade skills in an
effort to earn competencies in the various mechanical categories.
Strive to maintain Master Technician status. Perform all mechanical
repair work in an area of the shop that is designated by
management. Maintain assigned work space in an organized and clean
manner. Hang air hoses, put away shop lights and clean stall and
common areas before leaving for the day. Use trash cans and scrap
parts receptacles for recycling. DO NOT HOLD CORES, WARRANTY SCRAP
PARTS OR JUNK ON BENCH OR IN THE STALL. Utilize parts requisition
procedure for procuring parts from the parts department. Warranty
scrap parts and core return procedure requires your signature on
the parts requisition form immediately next to the part number and
description to evidence the receipt and custody of the same to our
parts department personnel. Failure follow this procedure exactly
and return a warranty scrap part or core in ready to return
condition (i.e. clean, drained, all parts pieces included and
undamaged, and with original packaging) will result in a full
chargeback of that job to you. Provide complete and accurate
explanations in the three Cs format on the repair order to describe
the work that was performed. Do not fail to accurately record
manufacturers required data readings (i.e. bulletin number, unique
failure and flush codes, technical assistance case codes, etc.) and
the actual ending odometer reading after test drives. Utilize the
appropriate inspection forms when performing pre-delivery
inspection services, used vehicle inspections, and vehicle
maintenance & safety inspections. Use shop supplies and materials
in a practical and economical manner. Handle all toxic chemicals
and hazardous waste or parts according to the manufacturers and
dealerships policies. DO NOT DUMP ANY LIQUIDS IN DRAINS they must
be kept in properly labeled containers of like substances and
disposed of properly. Report any situation or condition that
jeopardizes the safety, welfare, or integrity of the dealership,
its employees, or customers, including unauthorized individuals in
the shop like solicitors, customers, employee family members, and
other departmental staff members to management. Park your personal
vehicle in designated employee parking areas and not in the
facility. If your vehicle needs service, present it on the service
driveway to a service consultant who will write-up a repair order.
SPECIAL REQUIREMENTS: Communicate clearly and logically so that
technical terms and procedures can be understood by others who do
and dont have technical knowledge. Read and comprehend bulletins
and repair manuals in the English language. Type using a computer
keyboard and mouse to record causes and corrections on the repair
order. Must write legibly, too. Take training via different
mediums, including written tests, broadcast or webinar, and
hands-on. May be required to travel overnight for training.
ENVIRONMENTAL CONDITIONS: The work environment includes the
following weather conditions: heat, humidity, cold, moisture, and
wind. Noise levels are moderately significant (engines and machines
operating) to spikes in levels for short periods of time from the
operation of power tools. Vehicles can have dangerously hot
surfaces and fluids, and systems that can explode, like airbags,
and they also have sharp edges that can cut human flesh, for which
protective gear must be worn and repair procedures must be clearly
followed to avoid accidents and injury. PHYSICAL DEMANDS The
physical demands described here are representative of those that
must be met by the Service Technician to successfully perform the
essential functions of this job. Because of the nature of the job
only very limited reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
Standing: Must be able to work in a standing position up to 8 hours
per day in 4 hour intervals on concrete and asphalt surfaces.
Sitting: Certain mechanical tasks may require the technician to
work in the sitting position up to 1 hour intervals with mobility
breaks as necessary. Sitting surfaces will depend on the tasks
being performed. Walking: Various tasks will require walking as
much as 100 yards on concrete or asphalt surfaces. 10 20% of the
day requires walking in multiple increments. Changing Positions:
Flexibility is allowed in making frequent position changes
(standing, sitting, and walking) as necessary to physically perform
routine mechanical tasks. Carrying/Lifting: 80-90% of the day will
be spent carrying objects that weigh less than 10 lbs. Less than 5%
of the day will be spent lifting objects that weigh over 10 lbs.
but not more than 50 lbs. These objects may come in various shapes
and sizes. If the object is too bulky or heavy, seek assistance and
use appropriate equipment. Pushing/Pulling: Various types of
equipment (i.e. engine hoist, floor jacks, engine analyzer, air
hoses, etc.) will require pushing and/or pulling. Pushing is also
required when moving inoperative vehicles. Some objects will
require up to 50 lbs. of torque or effort for 100 feet or less.
Pushing /pulling activities are required 10 15% of the work period.
Bending/Twisting: The ability to bend and/or twist from the waist,
knees, neck, back, or arms is required 100% of the time while
performing repair operations. 80 90% of the work period will be
spent performing repair operations. Reaching/Handling: All repair
operations will require the use of hands and arms. 90% extension,
contraction of arms and 180 degree rotation of hands/arms will be
necessary to perform routine job tasks. 80 90% of the work period
will require various reaching/handling functions. Climbing:
Technicians may be required to service vehicle roof panel
accessories or modified equipment installed on customer vehicles.
These repairs may involve ascending and descending job-approved
steps or ladders. DO NOT IMPROVISE. Crawling/Kneeling: Crawling
and/or kneeling are required when positioning a floor jack or
hydraulic lift on concrete surfaces. Some crawling and/or kneeling
may also be necessary to inspect under a vehicle at ground level.
This function may be necessary 10 15 times per work period in 1 5
minute increments. Listening: Yielding all other activities to
listenfor certain noisesor conditions while other noises are
happening around you and in the background. SPECIAL SITUATIONS
(INJURY STATUS): Technicians sustain injuries on occasion. Report
any injury, minor or not, to the Service Manager immediately and
recount all circumstances and name any witnesses to the injury as
per handbook and dealership policies. Except for minor incidents,
like cuts/abrasions/pricks/dust in eye/etc., you are required to
submit to a heath screening as soon as reasonably possible. IF you
are not able to return to work, notify the Service Manager or
General Manager and submit a doctors excuse as soon as reasonably
possible. Ask the doctor to record your injury status as it relates
to work on the excuse. From the doctors record, IF you are able to
perform partial job duties or light duty work, like training or
assisting the dealership with office work (filing, phone calls,
etc.), you are expected to do so. IF you are not able to return to
work at all, call in to the Service Manager each day with updates
at to your status if reasonably possible. Also, let the Service
Manager know about doctors follow-up visits as soon as you know the
date, time and hours that you will need to take away from work.
EMPLOYEE ACKNOWLEDGEMENT This is not necessarily an exhaustive list
of all responsibilities, skills, duties, requirements, efforts, or
working conditions associated with the job. While this is intended
to be an accurate reflection of the current job, management
reserves the right to revise the job or to require that other or
different tasks be performed when circumstances change (i.e.,
emergencies, changes in personnel, workloads, rush jobs, or
technological developments). I have carefully read and understand
the contents of this job description. I understand the
responsibilities, requirements and duties expected of me. I also
understand that this job description does not constitute a contract
of employment nor alter my status as an at-will employee. I have
the right to terminate my employment at any time and for any
reason, and the dealership has a similar right.
Keywords: Tipotex Chevrolet, Brownsville , Service Technician, Professions , Brownsville, Texas
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