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Collision Estimator

Company: Tipotex Chevrolet
Location: Brownsville
Posted on: November 24, 2022

Job Description:

TITLE: - - - - - - - - - - - - - - - - - - - - Collision EstimatorREPORTS TO: - - - - - - - - - Body Shop ManagerSUPERVISES: - - - - - - - - - -No oneHOURS OF WORK: - As assigned by Manager and -subject to change at any time.BASIC JOB SUMMARY: The Collision Estimator is responsible for selling of the collision estimates and the repair of vehicles in our shop as assigned to him/her. Will also administer internal and warranty repairs as needed. Must communicate effectively with customers, co-workers and management, suppliers, insurers, and adjusters. -SPECIFIC RESPONSIBILITIES: Effectively convert prospective clients into customers. Achieve the production objectives set by management. Attend the daily departmental meeting to review the status of sales and production, and plan daily, weekly and monthly strategies to boost performance. Properly complete estimates to enable the shop to achieve Dealer's profit goals. Assist the dealership in its efforts to achieve a high-level customer satisfaction through proper repair procedures, attitudes, and especially, communication with the vehicle owner from the start of the repair process through delivery. Open and close the shop as directed and on-time without fail. OTHER RESPONSIBILITIES: Greet each customer in a cheerful, positive manner. Make every effort to make them feel comfortable and welcome during the sales and estimation process, and thereafter when visiting or communicating with you and the dealership. Maintain an appropriate dress code, grooming, behavior and language that characterizes professionalism and trust. Educate each customer about process of getting a vehicle repaired, including insurance procedures, motorist's bill of rights, repair techniques, safety, value, etc. Assertively convey to customers that our shop is the best place to have their vehicle repaired and why, and further, that you sincerely want their business. Diligently negotiate an agreed price on every job that ensures the company's ability to earn a profit on each job. Make certain to negotiate the agreed price prior to initiating the repairs. Adhere to the Dealer's business operations guidelines and administrative procedures to include payment of service, deductible collection, release of vehicle only after payment in full is received, sublet work, rental vehicles and repair order invoicing, including recording the actual ending odometer reading on the repair order. Verify that all signatures, work authorizations, powers of attorney and pre-inspection checklists have been obtained prior to initiating the repairs and ordering parts. For add-on repairs, get customer's express and verifiable authorization to proceed with work prior to starting the repair. Recalls - There are dealership, manufacturer and governmental policies that must be adhered to regarding recalls, however in brief, it is our policy that each vehicle must be checked for open recalls and remedied prior to release of vehicle back to our customer or documented on the RO as to why it has not been remedied - both with the customer's knowledge. Each vehicle must have a vehicle maintenance inspection performed while in our custody so that we can propose additional required and recommended services. Prior to delivery to the customer, (1) review all final bills and supplemental billings for accuracy, and (2) thoroughly check the final repairs and perform a test-drive to assure the job is properly complete and the vehicle is in it's "pre-accident condition." Document this inspection for the file as failure to do so will result in no commission earned on the total job and unsatisfactory job performance evaluation up to termination. Warranty repairs must follow manufacturer guidelines for parts used, labor amounts and repair order documentation, including clocking in & out of the job by the technician. You must understand these procedures completely to perfect a warranty claim free from possible chargeback from the manufacturer. Report any shortfalls immediately. Document all special information (i.e. conversation, etc.) on the Job File Jacket or in the management system or both, for the benefit of other staff member who may handle the file during the repair process. This is especially important for the production department to deliver a finished product exactly as described to the customer during the sale process. Develop a follow-up system for all estimates not captured and for all completed jobs. Any customer dissatisfaction issues should be dealt with swiftly and effectively. Use the communication and office tools that are provided to you to effectively manage the business and customer satisfaction, such as telephone, cell phone, email, text, survey and social media requests, computer, copier, etc. Order all parts through our Collision Parts Acquisition personnel and utilize only approved suppliers. Recommend reputable suppliers to Dealer for approval. Utilize parts requisition forms for procuring parts from our parts inventory, providing complete vehicle and customer information. Use the parts requisition form to show return of warranty parts and parts with core charges (sign the form for each individual part). Failure to document and/or return a warranty part or core will result in a full chargeback of that repair to you. Return unused new parts for credit on a timely basis and advise management. Take steps to protect the packaging so that the part is returnable (i.e. no writing or damage on the package, package unopened & uninstalled, etc.) Continually work toward improving your sales skills, knowledge and strategies to increase traffic and closing ratio. Develop and maintain an ongoing campaign to capture fleet accounts, insurance company referrals, and to boost customer awareness. Develop a systemized approach to outside sales calls and put the plan into action whenever the work load allows. Report any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers, including unauthorized individuals or vehicles in or around the shop (customers, employee family members, other departmental staff members, etc.) to management. Constructively communicate with other dealership personnel as required to satisfy customer needs and work as a team, respectful of everyone's contributions. Show common courtesy to all customers, supplier/vendors and dealership personnel. Participate in cleaning the common areas and office equipment daily before departing from work. Arrive at work, take breaks, and depart work at the times designated by management. Clock in/out each day and at lunch hours on dealership time clock. SPECIAL REQUIREMENTS: Communicate clearly and logically so that technical terms and procedures can be understood by others. Do not use jargons with our customers. Read and comprehend bulletins and repair manuals in the English language. Type using a computer keyboard and mouse to record causes and corrections on the repair order. Must be able to use mobile devices (i.e. tablets and smartphone) to record data and take photographs. Must write legibly, too. Take training via different mediums, including written tests, broadcast or webinar, and hands-on. May need to travel for up to two or three days away from home. Read and acknowledge all dealership policies and procedures, hiring and training materials including the Tipotex Playbook (handbook) available on the dealership's HR website. -PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by the Body Shop Technician to successfully perform the essential functions of this job. Because of the nature of the job only very limited reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Sitting: Must be able to sit at a desk in an office environment with frequent interruptions and a moderate amount of background noise while working on a computer and fielding phone calls most of the day. Standing: Must be able to stand up from a desk many times a day to greet customers, appraisers and others. Walking: Various tasks will require walking as much as 100 yards on concrete or asphalt surfaces. 15 to 25% of the day requires walking in multiple increments. Changing Positions: Flexibility is allowed in making frequent position changes (standing, sitting, stooping, bending and walking) as necessary to perform estimates and observe a vehicle's damage. Carrying/Lifting: lift and carry objects that weigh up to 30 lbs. less than 5% of the day. These objects may come in various shapes and sizes, therefore if it is too bulky or heavy, seek assistance and use appropriate equipment. Pushing/Pulling: Pushing is also required when moving inoperative vehicles but only with help and less than once per day average. Climbing: Do not climb on a step-ladder. Summon help and direction from supervisor when needed. EMPLOYEE ACKNOWLEDGEMENT This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workloads, rush jobs, or technological developments). -I have carefully read and understand the contents of this job description. I understand the responsibilities, requirements and duties expected of me. I also understand that this job description does not constitute a contract of employment nor alter my status as an at-will employee. I have the right to terminate my employment at any time and for any reason, and the dealership has a similar right.

Keywords: Tipotex Chevrolet, Brownsville , Collision Estimator, Professions , Brownsville, Texas

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