Collision Technician

Company: Tipotex Chevrolet
Location: Brownsville
Posted on: March 18, 2023

Job Description:

TITLE: - Collision Technician -REPORTS TO: -Body Shop ManagerSUPERVISES: -NoneHOURS OF WORK: - -As designated by Manager and is subject to change at any time.BASIC JOB SUMMARY: -The Collision Repair Technician is responsible for the repair of assigned vehicles and works as a team with the supervisor and co-workers to complete jobs timely. -SPECIFIC RESPONSIBILITIES: Safety - report any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers, including unauthorized individuals in or around the shop (customers, employee family members, other departmental staff members, etc.) to management. Production - make every effort to achieve the production objectives set by management. Assignments - properly complete repairs for which you are trained and qualified for as assigned by management. Only work on jobs that are on a dealership repair order (RO). Customer Satisfaction - assist the dealership in its efforts to achieve a high level customer satisfaction through proper repair procedures, attitudes, and communication with co-workers. Occasionally management will have you speak to a customer concerning a repair. Do not give unsolicited advice or opinions. Quality - complete all work according to the applicable safety requirements and published procedures. Wear the appropriate eye, ear, or skin safety protection where necessary. Report any unsafe circumstances immediately. Tools - maintain an inventory of tools needed to perform the work that are not normally inventoried by the department as "special tools" or shop equipment. Special Shop Tools - properly use the special tools, shop equipment, computers, and repair manuals provided. Clean and return tools and equipment to their assigned location after use and report any related concerns. Parts - always check all parts for correctness before starting the repair and notify the appropriate person of any incorrect parts or other discrepancies immediately. Preserve packaging on parts to be returned for credit. Hidden Damage - notify the estimator and supervisor of any hidden or missed damage that doesn't appear of the work order/estimate as discovered. Also report items in need of maintenance or repair that are not necessarily related to the repair (i.e. worn brakes or tires, corroded battery terminals, etc.). Certification - actively seek and maintain ICAR certification and manufacturer certification. -OTHER RESPONSIBILITIES: Show common courtesy to all customers, supplier/vendors and dealership personnel. Produce high quality work that evidences pride of workmanship. All straightening and repairs should be done to factory specifications, and undercoating, sealers and lubricants should not be overlooked in the repair process and noted on the RO. Perform a quality control inspection including test-drive on every vehicle. When necessary seek clarification from management and industry experts on a particular job or repair technique. Give top priority to any job that has returned (comeback) due to improper repair or diagnosis, or customer satisfaction. Take steps to prevent damage to a customer's vehicle during the repairs. Use protective gear (fender and seat covers, floor mats, etc.) and other precautions to prevent the vehicle or its parts from getting damaged or misplaced (lost). DO NOT modify vehicle settings (radio station, seats, etc.) except for testing and thereafter return them to their original position. Ensure that it is returned to customer as clean as it was prior to being repaired. Perform all work in an area of the shop that is designated by management. Notify the team in the production line as a job progresses and when complete. Maintain assigned work space in an organized and clean manner. Use trash cans and scrap parts receptacles/staging areas. Participate in cleaning the common areas and equipment on a daily basis before departing from work. Utilize parts requisition forms for procuring parts from the parts department or supplier, providing complete vehicle and customer information. Use the parts requisition form to show return of warranty parts and parts with core charges (sign the form for each individual part). Failure to document and/or return a warranty part will result in a full chargeback of that repair to you. Be responsible and accountable for all parts for any assigned job and keep them organized, safe from damage or misplacement, out of the weather, and readily available for the job. On collision jobs, be able to provide complete and accurate descriptions of the steps taken to complete a repair and demonstrate them on the vehicle. On warranty and customer pay mechanical type repairs where the 3-C's format must be recorded on the RO (i.e. complaint, cause, correction), provide these details to the Service Consultant/Estimator to complete the document. Procure the Service Manager's authorization on the RO for any "add-on" warranty work prior to beginning the job. Record time on and off to reflect the amount of time spent on each job. When authorized by the manager, record "straight-time" accurately for repairs. Maintain personal cleanliness, grooming, and uniform standards according to departmental policies. Dealership requires technicians to participate in a technician's uniform program. Report uniform shortages, errors, and damage immediately. Arrive at work, take breaks, and depart work at the times designated by management. Clock in/out each day and at lunch hours on dealership time clock. Park your personal vehicle in designated employee parking areas and not in the facility. If your vehicle needs service, present it on the service driveway to a consultant who will open a repair order and sign it. Use shop supplies and materials in a practical and economical manner. Handle all toxic chemicals and hazardous waste or parts according to the dealership's policies. DO NOT DUMP ANY LIQUIDS IN DRAINS - they must be kept in properly labeled containers of like substances and disposed of properly. Do not take anything that doesn't belong to you including parts, tools, documents or parts to be scrapped or refurbished from dealership premises. -SPECIAL REQUIREMENTS: Participate in training as assigned by management and utilize it to the best of one's ability. Training will include different mediums, including written tests, broadcast or webinar, and hands-on, and may require travel and overnight stay(s) away from home for short periods of time. Review the technical bulletins and other publications regularly, and especially on all assigned jobs. Communicate clearly and logically so that technical terms and procedures can be understood by others. Read and comprehend bulletins and repair manuals in the English language. Must be able to write legibly and use a keyboard. Read and acknowledge all dealership policies and procedures, hiring and training materials including the Tipotex Playbook (handbook) available on the dealership's HR website. - -PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by the Body Shop Technician to successfully perform the essential functions of this job. Because of the nature of the job only very limited reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Standing - must be able to work in a standing position up to 8 hours per day in 4 hour intervals on concrete and asphalt surfaces. Sitting/Laying - certain tasks may require the technician to work in the sitting or laying position up to 4 hour intervals, including breaks as necessary. Surfaces will depend on the tasks being performed. Walking - Various tasks will require walking as much as 100 yards on concrete or asphalt surfaces. 10 - 20% of the day requires walking in multiple increments. Changing Positions - flexibility is allowed in making frequent position changes (standing, sitting, laying and walking) as necessary to physically perform tasks. Carrying/Lifting - 20-50% of the day will be spent carrying objects that weigh less than 25 lbs. Less than 10% of the day will be spent lifting objects that weigh over 25 lbs. but not more than 75 lbs. These objects may come in various shapes and sizes. If the object is too bulky or heavy, seek assistance and use appropriate equipment. Pushing/Pulling - various types of equipment (i.e. engine hoist, floor jacks, air hoses, etc.) will require pushing and/or pulling. Pushing is also required when moving inoperative vehicles. Some objects will require up to 50 lbs. of torque or effort for 100 feet or less. Pushing /pulling activities are required 10 - 15% of the work period. Bending/Twisting - the ability to bend and/or twist from the waist, knees, neck, back, or arms is required 100% of the time while performing repair operations. 80 - 90% of the work period will be spent performing repair operations. Reaching/Handling - all repair operations will require the use of hands and arms. 90% extension, contraction of arms and 180 degree rotation of hands/arms will be necessary to perform routine job tasks. 80 - 90% of the work period will require various reaching/handling functions. Climbing - technicians may be required to service vehicle roof panels and modifications of equipment installed on a vehicle. These repairs may involve ascending and descending stairs or a ladder of some type. DO NOT IMPROVISE. Crawling/Kneeling - crawling and/or kneeling are required when positioning a floor jack or hydraulic lift on concrete surfaces. Some crawling and/or kneeling may also be necessary to inspect under a vehicle at ground level. This function may be necessary 10 - 15 times per work period in 1 - 5 minute increments. - -SPECIAL SITUATIONS (INJURY STATUS):Technicians sustain injuries on occasion. Report any injury, minor or not, to the manager immediately and recount all circumstances and name of any witnesses to the injury as per handbook and dealership policies. Except for minor incidents, like cuts/abrasions/pricks/dust in eye, etc., you are required to submit to a heath screening as soon as reasonably possible. IF you are not able to return to work, notify the manager or General Manager and submit a doctor's excuse as soon as reasonably possible. Ask the doctor to record your injury status as it relates to work on the excuse. From the doctor's record, IF you are able to perform partial job duties or light duty work, like training or assisting the dealership with office work (filing, phone calls, etc.), you are expected to do so. IF you are not able to return to work at all, call in to the manager each day with updates as to your status if reasonably possible. Also, let the manager know about doctor's follow-up visits as soon as you know the date, time and hours that you will need to take away from work. -EMPLOYEE ACKNOWLEDGEMENT This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workloads, rush jobs, or technological developments). I have carefully read and understand the contents of this job description. I understand the responsibilities, requirements and duties expected of me. I also understand that this job description does not constitute a contract of employment nor alter my status as an at-will employee. I have the right to terminate my employment at any time and for any reason, and the dealership has a similar right. - - -

Keywords: Tipotex Chevrolet, Brownsville , Collision Technician, Professions , Brownsville, Texas