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Costumer Service Representative

Location: Brownsville
Posted on: May 6, 2021

Job Description:

3.3- -- Quick Apply -Full-time-21 hours ago- Full Job Description CARSTAR Brownsville is accepting applications for the position of Customer Service Representative to join our busy front office team. The position requires at least one year of experience in a customer service roll, a friendly and welcoming demeanor, and the ability to multitask. Greet all walk-in customers in a professional and courteous manner. Answer and direct a multi-phone in a polite, courteous and cheerful manner Schedule and record insurance and customer pay estimate/repair appointments in manager system. Explain repair process, payment procedures, and rental vehicle information to customer. Check in customer at time of drop off, including obtaining authorization forms. Daily filing of invoices and closed files. Maintain the front office and customer reception area. Other duties. Job Type: Full-time Pay: $9.00 - $12.00 per hour Benefits: 401(k) 401(k) matching Health insurance Schedule: 8 hour shift Monday to Friday COVID-19 considerations: All customers and staff are required to wear a mask, curbside pickup available, common surfaces are sanitized regularly. Education: High school or equivalent (Preferred) Experience: Customer Service: 1 year (Preferred) Work Location: One location Communication method(s) used: Email Phone Chat In person Job Duties: Answer incoming customer inquiries Collaborate with management teams to stay updated on new products, services, and policies Record customer information within our customer service database Engage with clients in a friendly and professional manner while actively listening to their concerns Offer support and solutions to customers in accordance with the company's customer service policies Other duties as requested This Job Is Ideal for Someone Who Is: Dependable -- more reliable than spontaneous People-oriented -- enjoys interacting with people and working on group projects Achievement-oriented -- enjoys taking on challenges, even if they might fail Autonomous/Independent -- enjoys working with little direction High stress tolerance -- thrives in a high-pressure environment This Job Is: A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more Open to applicants who do not have a college diploma Company's website: Company's Facebook page: /carstarbrownsville Benefit Conditions: Waiting period may apply Only full-time employees eligible Work Remotely: No COVID-19 Precaution(s): Personal protective equipment provided or required Temperature screenings Social distancing guidelines in place Sanitizing, disinfecting, or cleaning procedures in place - Quick Apply

Keywords: CARSTAR COLLISION SPECIALISTS - 3.3, Brownsville , Costumer Service Representative, Sales , Brownsville, Texas

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