Automotive Sales Consultant
Company: Tipotex Chevrolet
Location: Brownsville
Posted on: January 17, 2023
Job Description:
Summary -Facilitates the transportation and ownership needs of
retail customers. Sells new and used automobiles, accessories and
tangible and intangible auto related items approved by the
dealership. Generates purchases of pre-owned vehicles for resale in
our pre-owned department and assists customers through the
ownership cycle. -Essential Duties and Responsibilities (Other
duties may be assigned as needs arise that are not included
herein):Utilizes professional selling skills, both verbal and
written, to include in-person presentations, excellent telephone
selling techniques, and text and written communications with
customers.Records all prospects, leads, lost sales and follow-up
activity in the dealer management system (DMS). Actively pursues
prospects until they "buy or die". - Keeps management apprised of
deal status and asking for their assistance when needed to close
the sale. - - -Greets customers quickly and professionally as a
representative of the dealership, providing them with your
undivided attention. Determines vehicle needs and desires, if a
trade-in vehicle is involved, who are the decision maker(s) are,
and who the prospective owner(s) will be and what country and state
will the vehicle be operated in. - -Makes an introduction of the
sales supervisor prior to the deal write-up so that the prospect
can know our key staff members who are working to help them make
the purchase, thus increasing the chances of closing the
deal.Performs a trade evaluation with the customer present to help
establish a realistic value of the trade-in vehicle based upon its
present condition, service records, and market conditions.Maintains
up-to-date knowledge and familiarity with various models, optional
equipment and accessories available. Explains features and benefits
of models and equipment. -Demonstrates the operation of the vehicle
on the road (see Vehicle Demonstration Policy & Route) and
recommends optional equipment and accessories based upon customer
wants, needs, desires and budget.Specifically with trucks and vans,
must know trailering terms (i.e. hitch types and capacities,
trailering weight guides, and axle ratios), payload capacity, and
cargo dimensions.Explains the vehicle warranty and the difference
between the warranty and a service agreement, and how they can work
together to the benefit of the owner. Also explains how the vehicle
warranties can be affected by the installation of non-approved
aftermarket items.Explains new owner benefits like the owner center
(website), -no-cost maintenance, loyalty rewards and special
services we offer, like Pit Stop fluid and tire checks. -Explains
the manufacturer's recall process, how to identify affected
vehicles and how dealers will work to repair them.Explains the
certified pre-owned vehicle inspection process, warranty and
certification benefits over non-certification.Window
Labels:Explains the "Monroney" window label to new vehicle
prospects.Explains the Federal Buyer's Guide label to prospects,
and the following designations:
AS IS - NO DEALER WARRANTYDEALER
WARRANTYNON-Dealer Warranties For This Vehicle, andService
Contract.Must be able to explain general financing, residualized
financing and leasing terms and conditions.Follows the approved
quotation process for purchases, trade-ins, and vehicle sales.
Explains all terms on the Buyer's Order or lease quotation.
-Submits down payments, both cash and checks, to the business
office so that a dealership receipt is issued, one of which goes to
the customer immediately and the other in the deal jacket. DO NOT
HOLD DOWN PAYMENTS.Obtains customer signature on the credit
application prior to submitting the application to management for
pulling the credit history.Advocates the purchase of maintenance
and service agreements offered through the dealership, as well as
the dealership's maintenance and repair services. - -Arranges for
delivery of vehicles. Procures a Make Ready for Delivery form from
the manager so that we can perform a pre-delivery inspection,
recall check and road-test before delivery, as well as have the
vehicle cleaned. Installs a New Buyer temporary tag on the newly
purchased vehicles prior allowing vehicle to be operated on the
roadway. - Provides a complete vehicle operational demonstration
and assists in personalizing of setups for the customer at time of
delivery, including seat and mirror memory, OnStar and CarPlay,
etc. - Also discusses approximate date regular license plate will
be available to the buyer, which can vary due to complexity of the
deal (trade payoffs and titles, lender interviews, etc.).Upon
delivery, if a customer requests any further work or repairs to a
vehicle, kindly inform them that you are not authorized to make
these decisions however you will have your supervisor contact them
directly. - Summon the supervisor immediately.Utilizes the owner's
manual and warranty booklet to familiarize the owner with the
vehicle and explain the manufacturer's vehicle maintenance schedule
including any no-charge maintenance services included in the
purchase, recommended fuels and lubricants, EPA mileage ratings of
the particular vehicle and how actual mileage may vary (see
www.fueleconomy.gov), and GM's Bumper-to-Bumper and Powertrain
Warranty terms and conditions, plus Roadside Assistance and
Courtesy Transportation benefits.Performs The Dealership
Orientation Tour, a customer introduction to the various
departments including Service and Quick Lube, Parts, and Body Shop,
and the many services and products we offer. -In collaberation with
the new owner, sets and records their first service appointment in
the DMS, -and explains the dealership's appointment process,
including reminders they will receive. -Must be able to explain the
GM Service and Parts Warranty, GM Accessory Warranty, and the GM
Lifetime Service Guarantee (LSG) and component parts included
therein, and how they work with the vehicle's warranty. Must also
be able to explain the benefits of GM and ACDelco Parts, as well as
servicing with us over of service competitors. - -Deals with
customer complaints in a sensible manner and delivers on all
promises to show our commitment to excellent customer satisfaction
which results in loyalty and repurchase consideration. When a
customer indicates that they are not satisfied, notify your
supervisor as quickly as reasonably possible. -Keeps apprised of
and adheres to all laws relevant to selling automobiles and related
products. Complies completely with the law regarding cash reporting
(Form 8300) and OFAC specially designated individuals and
confidentiality of consumer information.Assists in securing
vehicles on display, customer vehicles and the facility itself, and
reports any damage, failures, or missing items to the supervisor
timely. Helps install merchandising materials and decorations
throughout the dealership and display areas as directed. - -Assists
in arranging the display lot including moving vehicles, setting up
tents and banners, etc.Assists in keeping all personal and common
areas clean and presentable without having to be asked. Picks up
trash and disposes of the same appropriately. - Recycles anything
that can be reused, like dealer's display materials (plastic
license plates, key tags, etc.).Keeps passwords and security codes
secure and does not share individual credentials with anyone.
Likewise, keep any keys issued secured. - - - -Directs all business
through the dealership and does not offer or assist customers in
doing any part of their automobile business outside of our
dealership. -Supervisory Responsibilities: - -This job has no
supervisory responsibilities. -Competencies: - -To perform the job
successfully, an individual should demonstrate the following
competencies :Customer Service - Manages difficult or emotional
customer situations; Responds promptly to customer needs; Solicits
customer feedback to improve service ; Responds to requests for
service and assistance; Meets commitments.Interpersonal Skills -
Maintains confidentiality; Listens to others without interrupting;
Keeps emotions under control. Acts with politeness and
friendliness, and never appears distracted or too busy to
assist.Oral Communication - Speaks clearly and persuasively in
positive or negative situations; Listens and gets clarification;
Responds well to questions; Participates in meetings.Written
Communication - Writes clearly and informatively; Presents
numerical data effectively; Able to read and interpret written
information.Teamwork - Contributes to building a positive team
spirit; Puts success of team above own interests.Diversity - Shows
respect and sensitivity for cultural differences.Ethics - Treats
people with respect; Keeps commitments; Inspires the trust of
others; Works with integrity and ethically; Upholds organizational
values.Organizational Support - Follows policies and procedures;
Completes administrative tasks correctly and on time; Supports
organization's goals and values; Benefits organization through
outside activities; Supports affirmative action and respects
diversity.Judgement - Includes appropriate people in
decision-making process.Motivation - Sets and achieves challenging
goals; Demonstrates persistence and overcomes obstacles; Measures
self against standard of excellence.Planning/Organizing -
Prioritizes and plans work activities; Uses time efficiently; Sets
goals and objectives. -Professionalism - Approaches others in a
tactful manner; Reacts well under pressure; Treats others with
respect and consideration regardless of their status or position;
Accepts responsibility for own actions; Follows through on
commitments.Quality - Demonstrates accuracy and thoroughness.Safety
and Security - Observes safety and security procedures; Reports
potentially unsafe conditions ; Uses equipment and materials
properly.Adaptability - Able to deal with frequent change, delays,
or unexpected events.Attendance/Punctuality - Is consistently at
work and on time; Arrives at meetings and appointments on
time.Dependability - Follows instructions, responds to management
direction; Takes responsibility for own actions; Keeps commitments;
Commits to long hours of work when necessary to reach goals.;
Completes tasks on time or notifies appropriate person with an
alternate plan.Initiative - Undertakes self-development
activities.Innovation - Meets challenges with resourcefulness;
Presents ideas and information in a manner that gets others'
attention. -Qualifications: -To perform this job successfully, an
individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of
the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions. -Education and/or Experience: -
-High school diploma or general education degree (GED); or one to
three months related experience and/or training; or equivalent
combination of education and experience.Language Skills: - -Ability
to read and interpret documents such as safety rules, operating and
maintenance instructions, and procedure manuals. Ability to write
routine reports and correspondence. - Ability to speak effectively
before groups of customers or employees of
organization.Mathematical Skills: - -Ability to add, subtract,
multiply, and divide in all units of measure, using whole numbers,
common fractions, and decimals. Ability to compute rate, ratio, and
percent and to draw and interpret bar graphs.Reasoning Ability: -
-Ability to apply common sense understanding to carry out
instructions furnished in written, oral, or diagram form. Ability
to deal with problems involving several concrete variables in
standardized situations.Computer Skills: - -To perform this job
successfully, an individual should have knowledge of Contact
Management systems and be able to use a computer (PC workstations
and hand-held electronic devices such as tablets and
smartphones).Certificates, Licenses, Registrations: - - -Valid
Texas state driver's license and maintains a driving record
acceptable to insurance carrier at all times. -Other Skills and
Abilities: - -Ability to speak English and Spanish. -Other
Qualifications: - -Travel less than 5 days per year for training
and sales promotion events.Physical Demands: The physical demands
described here are representative of those that must be met by an
employee to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.While
performing the duties of this job, the employee is frequently
required to walk and talk or hear. The employee is occasionally
required to stand; sit; use hands to finger, handle, or feel; reach
with hands and arms and stoop, kneel, crouch, crawl and
occasionally use a 2-step step-stool (do not climb on ladders) or
push a vehicle on flat surface for short distances (less than 50
feet) only with the assistance of two or more individuals. The
employee must occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include ability to
adjust focus.Work Environment: -The work environment
characteristics described here are representative of those an
employee encounters while performing the essential functions of
this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.While performing the duties of this Job, the employee
-can be -exposed to outside weather conditions as they move
-between the indoor showroom environment and outdoors. The employee
is occasionally exposed to moving mechanical parts and fumes or
airborne particles. The noise level in the work environment is
usually moderate.NOTE: This is not necessarily an all-inclusive
list of responsibilities, skills, duties, requirements, efforts, or
working conditions associated with the job. - While this list is
intended to be an accurate reflection of the current job, the
dealership reserves the right to revise the functions and duties of
the job or to require that additional or different tasks be
performed when circumstances change (i.e. emergencies, changes in
personnel, work load, rush jobs, or technological developments.)I
have carefully read and understand the contents of this job
description. I understand the responsibilities, requirements, and
duties expected of me. I also understand that this job description
does not constitute a contract of employment nor alter my status as
an at-will employee. I have the right to terminate my employment at
any time and for any reason, and the dealership has a similar
right.
Keywords: Tipotex Chevrolet, Brownsville , Automotive Sales Consultant, Sales , Brownsville, Texas
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